Sharna Grace
Mandurah,WA
Summary
Dynamic and compassionate professional with a proven track record in enhancing patient wellbeing and customer satisfaction across roles at Ngati Ranginui and Caltex Star Mart. Excelled in patient care and problem-solving, achieving high levels of client retention and support. Skilled in teamwork and collaboration, consistently contributing to positive outcomes and efficient operations.
Overview
19
19
years of professional experience
Work History
Care Support Worker
Ngati Ranginui
Tauranga, New Zealand
05.2018 - 11.2022
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
- Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
Customer Service Representative
Caltex Star Mart
Erskine, WA
01.2014 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Always love to greet with a smile and give my customers a positive experience.
Customer Service Representative
Chicken Treat
Silversands, WA
10.2011 - 09.2012
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- An opportunity as manager was given to me.
Kiwifruit Laborer
EastPack - Quarry Rd
Tauranga, New Zealand
01.2008 - 05.2010
- Contributed to a safe working environment by following safety protocols while using tools, equipment, and moving throughout the orchard.
- Completed daily tasks promptly and efficiently, meeting deadlines while maintaining high-quality work standards throughout the kiwifruit harvesting process.
- Reduced waste by accurately sorting and grading harvested fruits based on size, color, and external defects.
- Participated in weekly team meetings to discuss progress, address challenges, and devise strategies for continuous improvement.
- Maintained clean work environment by disposing of debris and fallen fruits to prevent pests and diseases.
- Collaborated with supervisors to implement new cultivation practices aimed at improving crop yields over time.
- Enhanced team efficiency through proper use of pruning tools, ladders, and other equipment for optimal productivity.
- Aided in record-keeping activities to track inventory levels, weather conditions, planting schedules, and harvest progress.
Cafeteria Worker
Ginas Cafe
Kawerau, New Zealand
04.2004 - 04.2007
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
Education
Ncea Level 4 - Hospitality
Kawerau College
Kawerau, New Zealand10.2003
Ncea Level 4 - Art Education
Kawerau College
Kawerau, New Zealand10.2003
Skills
- Community Integration
- Housekeeping tasks
- Patient Care
- Physical Strength
- Emotional Support
- Meal Preparation
- Elderly Care
- Personal Hygiene Assistance
- Time Management
- Patient Companionship
- Respectful and Compassionate
- Problem-Solving
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- First aid and safety
- Strong Ethics
- Direct Patient Care
- Heavy Lifting
- Compassionate communication
- Relationship Building
- Basic Housekeeping
- Mobility Assistance
- Hoyer Lifting Equipment
- Care Plan Management
- Care plan assessment
- Language Fluency
- Fast Learner
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Attentive to People
Timeline
Care Support Worker
Ngati Ranginui
05.2018 - 11.2022
Customer Service Representative
Caltex Star Mart
01.2014 - 05.2017
Customer Service Representative
Chicken Treat
10.2011 - 09.2012
Kiwifruit Laborer
EastPack - Quarry Rd
01.2008 - 05.2010
Cafeteria Worker
Ginas Cafe
04.2004 - 04.2007
Ncea Level 4 - Hospitality
Kawerau College
Ncea Level 4 - Art Education
Kawerau College