Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sharna Lyell

Scarborough,WA

Summary

Dedicated and dependable professional with a diverse background spanning retail, hospitality, film production, and administrative sectors. Known for delivering exceptional customer service and taking initiative. Demonstrates strong organizational skills and punctuality, thriving in collaborative team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Server

Mister Walker
South Perth, WA
09.2023 - 06.2024
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Monitored restaurant operations such as seating arrangements and reservations.
  • Resolved customer complaints in a professional manner while adhering to company policies.

Store Team Member

Kmart Australia
Perth CBD, WA
07.2021 - 10.2023
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Handled customer complaints professionally and efficiently.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided assistance and addressed customer concerns through effective communication in-store and over the phone.

Customer Service Sales Assistant

Target Australia
Perth CBD, WA
10.2019 - 07.2021
  • Provided detailed product information, services, and appropriate solutions to assist customers in making purchasing decisions both in-store and over the phone.
  • Processed customer payments using cash registers or point-of-sale systems.
  • Trained new staff members on proper customer service protocols.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Reception Assistant

Meerilinga Young Children's Foundation
West Leederville, WA
2018 - 2018
  • Created new student portfolios for student records under minimal supervision
  • Developed and implemented student logbooks to document student progress
  • Provided administrative support to other departments including filing, photocopying and scanning documents.

Education

Bachelor of Arts - Screen Arts

Curtin University
Perth, WA
11-2024

Skills

  • Excellent Communication
  • Intuitive learner
  • Problem-solving abilities
  • Efficient service
  • Complaint resolution
  • Professional telephone demeanor
  • Developing concepts
  • Project Management and Coordination
  • Client Communication

Affiliations

  • Filmmaking (Producing, Directing, Assistant Directing, Lighting)
  • Acting/Performance Arts (Training professionally since 2018)
  • Photography

Certification

  • White Card
  • RSA Certification
  • EHA Food Handling Certification (March 2024)
  • Certificate II in Hospitality

References

References available upon request.

Timeline

Front of House Server

Mister Walker
09.2023 - 06.2024

Store Team Member

Kmart Australia
07.2021 - 10.2023

Customer Service Sales Assistant

Target Australia
10.2019 - 07.2021

Reception Assistant

Meerilinga Young Children's Foundation
2018 - 2018

Bachelor of Arts - Screen Arts

Curtin University

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Sharna Lyell