Sharna Miles
Bairnsdale,VIC
Summary
Dynamic customer service professional with a proven track record at Bunnings Warehouse, enhancing customer satisfaction through effective problem resolution and team collaboration. Recognized for exceptional communication skills and visual merchandising expertise, I consistently drove revenue growth by implementing innovative solutions and maintaining high-quality service standards.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Service Member
Bunnings Warehouse
Bairnsdale , VIC
09.2024 - Current
- Assisted customers with product inquiries and recommendations.
- Processed sales transactions efficiently at the checkout.
- Maintained a clean and organized sales floor environment.
- Restocked shelves and ensured product displays were appealing.
- Responded to customer complaints with empathy and professionalism.
- Collaborated with team members to enhance customer service experience.
- Provided information about promotions and store events to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Greeted customers and responded to inquiries in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Ran KidsDIY activities and took over for the Activities Organiser while she was on leave
- Have been given many awards for work ethic
Education
Bairnsdale Secondary College
Bairnsdale , VICSkills
- Customer service
- Problem resolution
- Team collaboration
- Visual merchandising
- Technical writing
- Problem solving
- Communication skills
- Health and safety
- Excellent communication
- Quality control
- Time management abilities
- Active listening
- Workplace safety
Certification
- Certificate II in Hospitality
- P1 Drivers license, start date 24/07/2025
Timeline
Customer Service Member
Bunnings Warehouse
09.2024 - Current
Bairnsdale Secondary College