Sharna Quakawoot
Rockhampton
Summary
Accomplished Project Coordinator with a proven track record at Ventia, adapt in data analysis and problem-solving, enhancing project delivery and efficiency. Demonstrates exceptional leadership and effective communication, ensuring high-quality customer service and continuous improvement initiatives. Managing complex databases and fostering strong relationships with stakeholders. Versatile, successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. problem solving and inclusive team member, with capability to plan and execute works in a safe manner aligned with Company principles.
Overview
10
10
years of professional experience
Work History
Sentence Planning Advisor
Queensland Corrective Services
04.2024 - Current
- Maintained up-to-date knowledge of Sentence Management Services
- Engaged daily with inmates, stakeholders and internal staff
- process receptions, and discharges
- Manage booking system for legal requirements of prisoners
- daily use of IOMS (Integrated Offender Management System) upload documents to offender online
- Order transcripts and QP9s through various government database
- process parole applications
- daily reporting with internal staff, and stakeholders regarding prisoner movements
Project Coordinator
Ventia
01.2023 - 05.2024
- Keep Aurizon Telecommunications Asset Maintenance Service Agreement on schedule by managing deadlines and adjusting workflows.
- Prioritising needs and delivery with quality high standard customer service
- Engage with Aurizon Representative, Supervisors and Safety Team on various developments or any issues
- Maintain Aurizon training matrix & qualifications.
- Maintain IBM Maximo database & Aurizon SAP database with accurate updates regarding notifications (i.e work completed, cancelled or adjustments)
- Continuous improvement initiative
- Monitored project progress, identified risks and took corrective action as needed.
- Analyse project performance data to identify areas of improvement.
- Reported regularly to management on project, progress and technical problems.
- Month end reporting to Client
Secondment Role - Contract Administration Officer
Aurizon
01.2021 - 02.2022
- Processed purchase orders, service contracts and financial reports
- Maintain Visionstream Telecommunications
- Engage with Customer representative, provide support and advice whilst maintaining strong working relationship
- Ensure contractor training, governance and legal requirements are valid to perform works in Aurizon Rail Network
- Maintain data in SAP database and IBM Maximo
- Upload data from SAP into Maximo Quarterly intervals
Acting Business Improvement Team Leader
Aurizon - Mechanised Production
12.2019 - 07.2020
- Worked with team to identify areas of improvement and devised solutions based on findings
- Succession planning with staff
- Conduct training as required
- Monthly reporting to General Manager of Mechanised Production weekly
- Collaboratively working with SAP Team to improve processes
- Assist in recruiting staff and onboarding
- Implement tasks for continuous improvement
- Providing administrative support to General Manager and five Superintendents in addition to 75 operators in Mechanised Production
Administration Officer
Aurizon Network Mechanised Production
09.2018 - 11.2019
- Support officer to 50 plus Resurfacing Operators in Mackay and Rockhampton Regions
- Ensure automated timesheets billed correctly, resolve any issues prior to end of month reporting
- Procurement for onboarding new employees
- Maintain SAP database with production figures, labour & plant costs
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Create/edit purchase orders, goods receipt invoices
- Book travel & accommodation
- Produce monthly reports (i.e. open purchase orders, labour hours, production hours, & reconcile credit cards)
- Organise competency training for operators
- Maintained personnel records and updated internal databases to support document management..
Network Civil Infrastructure Planner
Aurizon
03.2016 - 04.2018
- Adhere to Civil Engineer Track Standards (CETS) & Civil Engineer Safety Standards (CESS) when planning rail activities within CQCN Rail Network
- Collaborate with District supervisor & team lead - to plan & schedule activities in the CQCN Rail Network (i.e including maintenance to be carried out in maintenance closures)
- Coordinate additional support works to ensure safe, effective execution on track
- Communicate with all relevant areas regarding scheduled works, to ensure clear understanding of works planned, & identify any conflict of interests that need to be resolved
- Maintain Safe Working Method Statements (SWMS) for each task
- Request track access window
- Create & maintain work orders in SAP aligning with processes
- Create & adjust purchase orders
Personal Assistant to Network Planning Manager
Aurizon
05.2014 - 03.2016
- Monitored processes and procedures, making sure company meet compliance regulations.
- Collaborated with company leaders to support consistency and best practices.
- Responsible for training and onboarding process for all newly hired employees within Network Planning
- Maintain & reconcile budget
- Monthly reporting (i.e. credit cards, travel, mobile phones, purchases)
- Work with Manager and Team Leaders, working on continuously improve, safety, performance, and best practice
- Building Coordinator maintain building access, contractors on site inductions, & building maintenance
- Arrange and book travel and accommodation
Education
High School Diploma -
Whitsunday Anglican School
Mackay, QLD11.1993
Skills
- Problem solving skills
- Communicate effectively
- Respectful listening
- Attention to detail
- Data analysis skill
- Versatile
- Strong focused work ethic
- Leadership
- Time Management
Timeline
Sentence Planning Advisor
Queensland Corrective Services
04.2024 - Current
Project Coordinator
Ventia
01.2023 - 05.2024
Secondment Role - Contract Administration Officer
Aurizon
01.2021 - 02.2022
Acting Business Improvement Team Leader
Aurizon - Mechanised Production
12.2019 - 07.2020
Administration Officer
Aurizon Network Mechanised Production
09.2018 - 11.2019
Network Civil Infrastructure Planner
Aurizon
03.2016 - 04.2018
Personal Assistant to Network Planning Manager
Aurizon
05.2014 - 03.2016
High School Diploma -
Whitsunday Anglican School
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