Jayde Mason
Brisbane
Summary
I am a dependable and driven employee, accustomed to handling high-volume customer loads and working in fast paced environments. I strive to deliver a strong level of professionalism, through consistent punctuality and accountability. The result of prior service-industry backgrounds has allowed the development of excellent relationship-building and extensive multitasking skills . I am always ready to support team needs and ensure proficiency among environments. A service-driven background can ensure all tasks will be preformed quickly and efficiently. I believe acting ethically and diligently elevates a workplaces capability and commitment to support. I am always eager to receive feedback and consistently look to innovated expands my depths in all aspects of the workplaces.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sentence Planning Coordinator
Queensland Corrective Services
04.2021 - Current
- Ensure the oversight and completion of sentencing authority and police documentation.
- Calculate Prisoner Sentences to ensure Lawful Detention, release and supervision of prisoners.
- Ensure quality assurance checks are completed within legislative timeframes.
- Ensure all sentencing and sentence management documents are completed and delegate workloads within the relevant timeframes.
- Onboard staff members and provide construed training and development.
- Schedule daily briefings, prepare statics and run reports in relation the Lawful detention
- Prepare documents and provide service delivery for internal and external stakeholders in relation to prisoner sentence management and lawful detention
- Supervise and coordinate staff members whilst supporting performance management timeframes.
- Coordinate staff compliance with workplace health and safety and code of conduct.
- Support stakeholders by assisting with inquires and request in relation to lawful detention and prisoner management.
Bartender/Kitchen Staff Member
Carbrook Golf Club
11.2020 - 04.2021
- Delivered exceptional level of service to each customer and member by listening to concerns, answering questions and providing fast service.
- Built strong customer relationships with members and consistently provided high levels of service and attentiveness within the club.
- Supported in hosting of various events, functions and fundraisers held at venue.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Crew Trainer
McDonald's Eagleby
09.2017 - 12.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Resolved challenging customer complaints to full satisfaction and promoting brand loyalty and word of mouth.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with the management team to maintain optimum levels of communication and introduce procedures to effectively and efficiently complete projects.
- Actively supported staff training and development requirements.
Business Administration Intern
Blindo- Ari Savvas
11.2020 - 11.2020
- Implemented business processes to streamline daily operations and increase efficiency.
- Maintained work safety and followed established operating procedures and practices.
- Established and maintained effective communication between business units and management.
- Drafted management reports, budget spreadsheets and invoices.
- Drafted quotes to clients and contractors and liaised frequently with customers.
- Planned and oversaw staff working schedules to ensure efficient capacity and effective time management.
Education
Trinity College
Beenleigh, QLD10-2020
Skills
- Training and Development
- Point of Sale Knowledge
- Exceptional Customer Service
- Achieving Key Performance Indicators
- Data Entry
- Microsoft Office competency
- Staff workflow planning
- Xero accountancy
Certification
- BSB50215 Diploma of Business
- Certificate Three in Retail SIR30216
References
Rachael Ridway
Lawful Detention Unit Manager, QCS
rachael.ridgway@corrections.gov.qld.au
Nicole Gately
Lawful Detention Unit Manager, QCS
nicole.gately@correcitons.gov.qld.au
Timeline
Sentence Planning Coordinator
Queensland Corrective Services
04.2021 - Current
Bartender/Kitchen Staff Member
Carbrook Golf Club
11.2020 - 04.2021
Business Administration Intern
Blindo- Ari Savvas
11.2020 - 11.2020
Crew Trainer
McDonald's Eagleby
09.2017 - 12.2020
- BSB50215 Diploma of Business
- Certificate Three in Retail SIR30216
Trinity College
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