Lisa Mitchell
Bairnsdale
Summary
Dedicated healthcare professional with a proven track record at Omeo District Health, showcasing exceptional patient care assessment and teamwork skills. Elevated patient satisfaction through meticulous care planning and effective communication, complemented by expertise in First aid CPR/AED. Demonstrates a strong commitment to patient safety and advocacy,
Overview
17
17
years of professional experience
Work History
Home Care - Contact Through GLCH
Self Employed
10.2022 - 12.2023
- Evaluated clients needs through conversation, providing feedback to GLCH for improvement when needed.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Conducted regular follow-ups with clients to ensure satisfaction with provided services and address any concerns or needs.
- Enhanced client care by coordinating and scheduling home help care.
- Maintained confidentiality at all times
Nursing Assistant
Omeo District Health
01.2009 - 01.2020
- Documented care actions by completing ACFI assessments and Care plan reviews recording information in medical software system.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary. Changing care plans accordingly.
- Contributed to ALl Nursing Care interventions required in the Aged care sector.
Ambulance Community Officer
Ambulance Victoria
01.2007 - 01.2012
- Enhanced team performance by conducting regular training sessions on medical procedures and protocols.
- Streamlined ambulance operations by maintaining clean, organized, and well-stocked vehicles for optimal readiness.
- Improved patient care by efficiently responding to emergency calls and providing appropriate medical assistance.
- Increased patient satisfaction by providing compassionate care during transport to medical facilities.
- Accepted daily patient transport assignments and drove a
- Reduced anxiety for patients'' family members by providing clear explanations about processes during critical moments throughout transport.
- Earned and maintained necessary certifications.
Nurse Assistant
Bairnsdale Regional Health Service
01.2009 - 01.2010
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
Education
Certificate 1V in Emergency Services
Ambulance Australia
Enrolled Nurse
East Gippsland Tafe
Bairnsdale02-2009
Skills
- Professionalism and ethics
- Healthcare systems navigation
- Client advocacy
- Care planning
- Case management experience
- Home care regulations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Patient safety
- Patient care assessment
- Certified in CPR/AED
- Medication dispensing
- Problem identification
- Professionalism
- Quality control
- Patient advocacy
- Data analysis
- Risk management
- Records management
Mandatory Requirements
Nursing Registration
Current Police Check - Awaiting arrival
Yearly St John First aid / CPR Accreditation ( Due for renewal)
Working with Children - Valid
Drivers Licence - Valid, No restrictions
Covid 19 Vaccination x 3
Timeline
Home Care - Contact Through GLCH
Self Employed
10.2022 - 12.2023
Nursing Assistant
Omeo District Health
01.2009 - 01.2020
Nurse Assistant
Bairnsdale Regional Health Service
01.2009 - 01.2010
Ambulance Community Officer
Ambulance Victoria
01.2007 - 01.2012
Certificate 1V in Emergency Services
Ambulance Australia
Enrolled Nurse
East Gippsland Tafe
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