Sharni Paterson
Kiama,NSW
Summary
Reliable worker with experience handling clients in many different environments. Willingness to take on added responsibility to meet team goals. Quick learner who is a dedicated team player with demonstrated training and problem solving abilities.
Overview
9
9
years of professional experience
Work History
Front of House Staff Member
Olive And Vine
10.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Established welcoming atmosphere by greeting each guest warmly.
- Handle front of house setup such at setting tables mopping taking phone orders and bookings along with closing procedures such as re-stocking.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Freelance Graphic Designer
Self Employed
02.2016 - Current
- Experienced Artist taking on commissions with a client 1 on 1 ensuring the client is happy with their requested commission.
- Producing commissions in time efficient manners with quick turn around times.
- Handling client questions, concerns or issues helping establish a good client relationship, increasing repeat clients.
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Ensuring high communication is met to help create the clients vision and deliver a artwork the client is happy with.
Bar and Gaming Attendant
Gerringong Bowling and Recreation Club
08.2020 - 10.2023
- Required to complete receptionist duties efficiently and time productive manner, through signing up new club members, signing patrons in and answering incoming phone calls.
- Required to follow Liquor and Gaming laws to ensure patron safety and enjoyment.
- Ensuring fast and efficient customer service to customers in all different areas of the club such at the Bistro, gaming areas and bar.
- Often taking charge of the bar when an manager is unavailable handling any customer complains and leading co-workers to work together to keep operations following smoothly.
- General cleaning and closing duties, such as moping, cleaning bars/tables and ensuring that the club is locked up correctly.
- Enhanced customer satisfaction by remembering re-occurring orders and building good customer rapport.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
Kennel Attendant
Scott's Dog Grooming
07.2020 - 12.2020
- Required to watch over 15 dogs, ensuring all animals are behaving, fed and have access to water.
- Ensuring all the animal freedoms are met along with ensuring humane treatment of all dogs boarding for the day.
- General cleaning, such as cleaning up after the animals, moping and sweeping.
Sandwich Artist
SUBWAY
03.2018 - 08.2020
- Ensuring good customer interactions along with maintaining a quick production line for food.
- Tasked with training newer employee's on procedures and tasks that are required to be carried out.
- Handling customer enquires over the phone along with in person, resolving any issues.
- Expedited order processing for increased efficiency in high-volume periods.
Graphics Admin
Graal Online Classic
02.2015 - 09.2019
- Lead a team of 10+ graphics designers.
- Helped each individual team member with constructive feed back on their work to help the members improve their pixel art.
- Creating pixel art sprite sheets, along with creating new in-game items.
- Working with administration to achieve tight deadlines.
- Assigning team members tasks on projects and checking in with each member to make sure the project will be completed in time.
- Running in game events to allow community item submissions, along with sorting through each submission and choosing out items to be added in game.
- Hiring and training new graphics staff members.
Sales Assistant
EB Games
08.2018 - 11.2018
- Worked around KPI's
- Ensuring to keep up to date on product knowledge to give customers informed knowledge around current game releases.
- Customer service and engagement
- Use of Customised POS systems
- Stock merchandising and filing
- General store cleaning
Education
First Aid Certificate -
AFS Training
06.2021
RSA & RCG -
BarMax
Wollongong07.2020
Certificate III - Animal Studies
Tafe
Yallah07.2020
Certificate II - Animal Studies
Tafe
Yallah06.2019
Skills
- Customer Satisfaction
- POS Inventory System Operation
- Sales Systems
- Maintaining Clean Work Areas
- Service Quality
- Safe Work Practices
- Customer Service and Assistance
- Issue and Complaint Resolution
- Order and Refund Processing
Accomplishments
- Conflict Resolution - Excellent at handling customer inquiries, such as bookings, issues, and much more, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Recognized by customers and Gerringong Bowling and Recreation Club, Eb Games Dapto and Subway for expedient and effective service.
- Assisted management with the training of all new staff members after being fully trained at Gerringong Bowling and Recreation Club.
Affiliations
Shenayde Dickson Subway Supervisor/Manager:
0413094764
Danny Pringle Gerringong Bowling Club Manager: 041415422160
Timeline
Front of House Staff Member
Olive And Vine
10.2023 - Current
Bar and Gaming Attendant
Gerringong Bowling and Recreation Club
08.2020 - 10.2023
Kennel Attendant
Scott's Dog Grooming
07.2020 - 12.2020
Sales Assistant
EB Games
08.2018 - 11.2018
Sandwich Artist
SUBWAY
03.2018 - 08.2020
Freelance Graphic Designer
Self Employed
02.2016 - Current
Graphics Admin
Graal Online Classic
02.2015 - 09.2019
First Aid Certificate -
AFS Training
RSA & RCG -
BarMax
Certificate III - Animal Studies
Tafe
Certificate II - Animal Studies
Tafe
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