Sharni R Faehrmann (Captain)
Brisbane,QLD
Summary
I am an assistant manager at Goldmark with a commitment to driving store performance and customer engagement. I have proven the ability to mentor team members and implement effective sales strategies. At Goldmark Jewellers I excel in providing exceptional customer service and building rapport with my returning customers. I have portrayed a collaborative spirit and adaptability in a dynamic retail setting.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
Goldmark Jewellers
11.2020 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Retail Sales Assistant
Goldmark Jewellers
01.2020 - 11.2020
- Maintained clean, organised store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Cert 3 In Business Traineeship
Goldmark Jewellers
07.2019 - 01.2020
- Supported staff members in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organised files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Beenleigh State High School
Beenleigh, QLD10-2020
Certificate III - Business
Prestige
Beenleigh, QLD07-2020
Skills
- Punctuality
- Complex Problem-solving
- Initiative
- Report writing
- Customer service
- Team leadership
- Quick learner
- Building rapport
- Sales target achievement
- Teamwork and collaboration
- Process and procedure management
Timeline
Retail Assistant Manager
Goldmark Jewellers
11.2020 - Current
Retail Sales Assistant
Goldmark Jewellers
01.2020 - 11.2020
Cert 3 In Business Traineeship
Goldmark Jewellers
07.2019 - 01.2020
High School Diploma -
Beenleigh State High School
Certificate III - Business
Prestige
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