Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Sharon Ali

Sharon Ali

Morningside ,QLD

Summary

Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.

Overview

18
18
years of professional experience

Work History

Barista Manager

The Blue Poppy Coffee. Nick Navratil 0406 242 607
09.2017 - 04.2024
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
  • Monitored customer feedback to improve barista performance and customer service.

Barista

Unico Specialty Coffee. Sophie Fraser 0412945524
02.2017 - 08.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.

All Rounder Restaurant, Bar, Management

Pancho’s Restaurant. Sandra Glynn 0407118183
03.2006 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Year 12 Diploma -

Mareeba State High School
Mareeba, QLD

Skills

  • Barista Training
  • Attention to Detail
  • Hiring and Training
  • Employee Management
  • Touch-screen point of sale
  • Coffee grinding
  • Food Safety Compliance
  • Menu development
  • Critical Thinking
  • Problem-Solving

Timeline

Barista Manager

The Blue Poppy Coffee. Nick Navratil 0406 242 607
09.2017 - 04.2024

Barista

Unico Specialty Coffee. Sophie Fraser 0412945524
02.2017 - 08.2017

All Rounder Restaurant, Bar, Management

Pancho’s Restaurant. Sandra Glynn 0407118183
03.2006 - 01.2017

Year 12 Diploma -

Mareeba State High School

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Sharon Ali