SHARON GORDON
Raby
Summary
Experienced with administrative support, office management, and coordination of daily operations. Utilizes strong communication and organizational skills to maintain efficient workflows and support team objectives. Knowledge of office software, scheduling appointments, and problem-solving to ensure smooth office operations.With almost 10 years experience in customer service and 16 months experience in my current role at South Western Sydney Oral Health, I believe I have the capability to provide skills and knowledge for this management role. I have provided assistance to my direct line manager when needed and fulfilled management tasks that were assigned to myself including, rostering, waitlists management and patient queries/deescalation. I am willing to complete any management courses required of me to fulfil this role and help me gain more experience for future management positions.
Overview
16
16
years of professional experience
Work History
Administration Officer - COHIIS
South Western Sydney Local Health District
09.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Providing customer service as per the Priority Oral Health Program such as booking patient appointment and waitlists.
- Delivering exceptional customer service to patients, addressing inquiries professionally and in a timely manner.
- Managing inbox and refugee referrals
- Assisted in management tasks such as wait list management, rosters and deescalation.
Customer Service Representative
DENTAVISION PTY LTD
05.2015 - 09.2023
- Answering phone calls
- Processing orders
- Providing quotes
- Providing product information
- Processing credits
- Organizing and booking courier pick ups
- Liaising with couriers regarding problem freight
- Liaising with warehouse regarding picking/packing issues
- Processing payments
- Website development and maintenance
Customer Service
LEPPINGTON TAKEAWAY
08.2010 - 05.2015
- Customer Service
- Cashier
- Food Preparation and Service
- Kitchen Hand
- Cleaning Duties
- Barista
Work Experience
CARE FOR KINDIES
01.2009 - 01.2009
- Assisting Child care workers
Education
Bachelor of Business and Commerce - Finance
University of Western Sydney
Completion of Year 12 High School Certificate -
John Edmondson High School
01.2011
Bohol International Learning Centre
12.2009
Completion of Year 10 School Certificate -
John Edmondson High School
01.2009
Skills
- Flexible hours
- Ability & willingness to learn new things
- Proficient in Microsoft Application (Excel, Word), EMR and Titanium
- Current NSW Drivers License
- Willingness and want to improve further
- Self Driven
- Think and Solve Problems
- High quality customer service
- Great communication
- Trustworthy
- High aspirations
- High respect for cleanliness
- Friendly and enthusiastic nature
- Office management
- Administrative support
Hobbies and Interests
- Fashion
- Singing
- Music
- Food
- Mathematics
Timeline
Administration Officer - COHIIS
South Western Sydney Local Health District
09.2023 - Current
Customer Service Representative
DENTAVISION PTY LTD
05.2015 - 09.2023
Customer Service
LEPPINGTON TAKEAWAY
08.2010 - 05.2015
Work Experience
CARE FOR KINDIES
01.2009 - 01.2009
Completion of Year 12 High School Certificate -
John Edmondson High School
Bohol International Learning Centre
Completion of Year 10 School Certificate -
John Edmondson High School
Bachelor of Business and Commerce - Finance
University of Western Sydney
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