Rachael Chigariro
Harrington Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am very committed in maintaining professional relationships to increase profitability and drive business results. I have a strong background in verifying health insurance benefits and creating appropriate patient documentation.
Overview
14
14
years of professional experience
Work History
Contact Center Representative
South Western Sydney Local Health District – Triple I HUB (Information Intervention Intake) – Primary and Community Health
01.2022 - Current
- Deliver exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Expedite service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Investigate and resolve customer inquiries and complaints quickly.
- Prioritising patients from the most urgent to least urgent eg Palliative care, Hospital in the Home (HITH – IVs Drains), wounds, catheters etc
- Process referrals
- Negotiating with multidisciplinary team such as Doctors, Nurses, paramedics etc for appropriate ready for care dates
- Documenting notes such as scanning and uploading into clients file.
- Training new staff on hospital processes and procedures.
- Develop and update databases to handle customer data.
- Respond proactively and positively to rapid change.
Disability Support Worker
Ability Options Limited
01.2019 - Current
- Assist clients and empower participants to live life as independently as possible and offer a vast variety of care supports to help them achieve their life goals
- Assist clients with Home maintenance
• Assist clients with Transporting - Assist clients with Domestic Assistance
- Assist clients and Support Independent Living (SIL)
- Being a positive role model and provide positive support in areas such as emotional behaviour,
personal care and hygiene, transport, education, cooking and domestic duties - Mentoring and skill development - guiding young people to develop independent living skills
- Being a positive role model and provide positive support in areas such as emotional behaviour, personal care and hygiene, transport, education, cooking and domestic duties
- Administering medication and adherence to support plans
- Completing clear, concise and factual handover notes and incident reports
- Managing complex and challenging behaviours (including aggressive behaviours)
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Helping clients to engage with their local communities and culture through access to
Community Participation Programs and recreational activities - Facilitate community integration for clients by organising outings, social events, and other opportunities for engagement.
Catering Assistant
Bupa
01.2015 - 12.2018
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Participated in post-event evaluations to identify areas of improvement for future catering assignments.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Resolved problems, improved operations and provided exceptional service.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Trained new staff on food preparation and safety procedures.
- Achieved cost savings by negotiating deals with vendors and suppliers without compromising quality standards.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
Sales Consultant
Heartland Holden Motor Group
01.2013 - 12.2014
- Assist customers with Insurance Policies and acquiring Loans
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
- Developed strong rapport with customers and created positive impression of business.
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
Waitress
Max Brenner Chocolate Bar
01.2013 - 12.2013
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Answered customers' questions, recommended items, and recorded order information.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Volunteer
JJ’s Long Day Care Centre
01.2010 - 12.2010
- Provide care for babies and toddlers
- Ensure the health and safety of children
- Setting up and engaging children in a number of activities
- Develop positive and respectful relationships with children
- Promote and provide healthy food and drinks
- Supervision of children during rest time
- Storytelling, conducting experiments and use of craft and art to develop children’s cognitive and motor skills.
- Responded to inquiries from parents and guardians.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Promoted inclusivity within the daycare setting by encouraging understanding of diverse cultures and backgrounds among both children and staff members.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Participated in regular volunteer training sessions to stay current on best practices in early childhood education and childcare techniques.
- Logged information regarding naps, feedings, and any medications administered.
- Created and implemented activities to promote language development.
- Communicated openly with children's parents about daily activities and behaviours.
- Developed lessons and activities to promote children's physical and emotional development.
Volunteer Youth Leader (ages 3-15)
The Salvation Army, Blacktown
01.2010 - 01.2012
- Teaching youth Sunday School class
- Participation in fundraising activities with Youth
- Coordinate youth activities
- Set a good example for young people
- Create a welcoming, fun, and enthusiastic environment for youth to connect with one another and growth in their faith
- Establish and maintain supportive, appropriate and engaging relationships with young people and their families.
Education
Diploma of Enrolled Nursing/DIV 2 -
Think Education, Sydney
01.2018
Certificate II in Hospitality/Food and Beverage -
TAFE NSW
01.2011
Higher School Certificate -
Loyola Senior High School
01.2011
Skills
- Regulatory Compliance
- Payment Processing
- Policy Adherence
- Claims Processing
- Phone and Email Etiquette
- Data Management
- Customer Service
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
- Attention to Detail
- Active Listening
- Claims Investigation
- Excellent administrative abilities
- Coverage assessments
- Insurance Coverage Verification
Languages
Fluent in English
Fluent in Shona
Work Placement
Anglicare Chesalon, Student in Enrolled Nursing, 2015, Basic client assessment, Admissions, Isolation nursing, Client health status reporting, Nursing care plans, Sharps disposal, Reporting hazards, Applying anti-embolic stacking (TEDS), Care & management of catheter, Medication Administration, Management of medication and administration, Manual handling/use of lifters, Clinical waste disposal, Safe handling of bodily fluids, Assistance with personal care, Perineal care, Pressure area care, Neurological observation, Monitoring of blood glucose levels, weight, pulse, blood pressure and respiration, Progress notes, End of life care, Clinical handover
References
- Grace Magonyo, Team Leader, Triple I Hub, 0406 134 309
- Simangele Ndhlovu, Supervisor, Triple I Hub, 0420 826 114
- Irene Obop, Work Colleague, Ability Options Limited, 0452 284 633
- Lucy Magawa, Supervisor, Max Brenner, 0420 526 838
- Ayesha Syedah Nauman, Head of Catering, Bupa North Rocks, 0435 815 599
- Emmanual Cirillo, General Manager, Heartland Motor Group, 0422 389 949
- Captain Bill and Susanne Garcecia, Pastor, Salvation Army Corps, 0437 930 04
Self-care
Prioritising fitness is integral to my self-care routine, ensuring I am physically and mentally equipped to navigate life's demands. By consistently engaging in exercise, I manage stress, boost energy, and enhance my mood. This commitment reflects my dedication to personal growth, resilience, and maintaining a healthy work-life balance.
Timeline
Contact Center Representative
South Western Sydney Local Health District – Triple I HUB (Information Intervention Intake) – Primary and Community Health
01.2022 - Current
Disability Support Worker
Ability Options Limited
01.2019 - Current
Catering Assistant
Bupa
01.2015 - 12.2018
Sales Consultant
Heartland Holden Motor Group
01.2013 - 12.2014
Waitress
Max Brenner Chocolate Bar
01.2013 - 12.2013
Volunteer
JJ’s Long Day Care Centre
01.2010 - 12.2010
Volunteer Youth Leader (ages 3-15)
The Salvation Army, Blacktown
01.2010 - 01.2012
Diploma of Enrolled Nursing/DIV 2 -
Think Education, Sydney
Certificate II in Hospitality/Food and Beverage -
TAFE NSW
Higher School Certificate -
Loyola Senior High School
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