Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sharon Haynes

Bayswater,WA

Summary

Customer service representative with extensive experience in effectively resolving customer inquiries and concerns. Proven track record of enhancing client satisfaction through prompt and accurate information delivery. Skilled in maintaining client relationships and fostering loyalty through exceptional service.

Overview

24
24
years of professional experience

Work History

Early Childhood Educator

G8 Education
Bayswater, WA
10.2017 - 06.2025
  • Collaborated with parents to support children's developmental needs and progress.
  • Promoted effective communication between staff members by participating actively in team meetings.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.

Customer Service Officer

Suncorp GIO
Taree, NSW
05.2001 - 06.2012
  • Assisted customers with inquiries regarding insurance products and services.
  • Resolved customer complaints efficiently through effective communication and problem-solving.
  • Educated clients on policy options to enhance their understanding of coverage.
  • Maintained accurate records of customer interactions and transactions for reference.
  • Established trustful relationships with customers through effective communication skills.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.

Education

Diploma - Early Childhood Care And Education

TAFE NSW
Ourimbah, NSW
06-2017

High School Diploma -

Evans High School
Sydney, NSW
11-1986

Skills

  • Conflict resolution
  • Data entry
  • Empathy and patience
  • Customer service
  • Time management
  • Communication skills
  • Team collaboration
  • Problem solving
  • Active listening
  • Document control

Accomplishments

  • Currently, I am an active member of the TASCOS Masters Drilldance Team, We competed in events around Perth and represented Western Australia in the Leisure Marching Nationals held in New Zealand last March.
  • Proud holder of a Fire & Rescue NSW long service and good conduct medal.

Timeline

Early Childhood Educator

G8 Education
10.2017 - 06.2025

Customer Service Officer

Suncorp GIO
05.2001 - 06.2012

Diploma - Early Childhood Care And Education

TAFE NSW

High School Diploma -

Evans High School

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Sharon Haynes