Sharon Wright
Brisbane
Summary
Dedicated customer service professional with strong analytical, communication, and teamwork skills and a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Exhibition and Cinema Ticketing Officer/Supervisor
Queensland Art Gallery
03.2011 - 03.2025
- Delivering a high Standard of Customer Service.
- POS Management, including cash and eftpos transactions and end of day balancing and reporting.
- Providing information to patrons about exhibitions, artists and artworks.
- Promotion and sale of Gallery Memberships.
- Responding to customer queries over the phone and by email.
- Training and supervising new staff.
- Assisting in the implementation of new ticketing sales system, training staff and writing of training manual.
- Served as acting supervisor over various periods.
Visitor Experience Team Member
Museum of Brisbane
11.2018 - 08.2020
- Delivered a high Standard of Customer Service at the Gallery Reception through product knowledge and attentive assistance.
- Developed and delivered exhibition and City Hall tours.
- Assisted in the operation of Museum programs, activities and events.
- Supervised exhibition spaces for the safety of patrons and the protection of artwork.
- Managed all daily ticket desk procedures including cash and eftpos transactions, queue management and producing EOD sales reports.
Childrens Progam Attendant
Ipswich Art Gallery
10.2016 - 02.2018
- Supervised children's activities to ensure smooth running and safety.
- Engaged with children and parents in gallery spaces to enhance visitor experiences.
- Greeted visitors to the Gallery and provided relevant information about exhibitions and programs.
- Managed all daily ticket desk procedures including cash and eftpos transactions with a high level of accuracy.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, in the Gallery Store.
- Assisted with the maintenance of materials and installations.
- Assisted with stock ordering and stocktake.
Hospitality Worker
Yeronga Football Club
01.2002 - 06.2008
- Served high customer volumes during special events, nights, and weekends.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Psychology
University of Queensland
Brisbane, QLD11-2026
High School Diploma -
St Mary's College
Ipswich, QLD11-1993
Skills
- Microsoft office
- Inventory management
- Ticketing systems
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Current RSA
Timeline
Visitor Experience Team Member
Museum of Brisbane
11.2018 - 08.2020
Childrens Progam Attendant
Ipswich Art Gallery
10.2016 - 02.2018
Exhibition and Cinema Ticketing Officer/Supervisor
Queensland Art Gallery
03.2011 - 03.2025
Hospitality Worker
Yeronga Football Club
01.2002 - 06.2008
Bachelor of Arts - Psychology
University of Queensland
High School Diploma -
St Mary's College
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