Sharron Miller
Cairns,QLD
Summary
Adept at problem-solving and fostering client relationships, my tenure at Reward Hospitality and PFD Food Services showcases a proven track record in enhancing customer loyalty and streamlining operations. With a keen attention to detail and a flair for team leadership, I excel in delivering comprehensive solutions that drive performance and satisfaction.
Overview
23
23
years of professional experience
Work History
Hospitality Store Sales Consultant
Reward Hospitality
04.2021 - 02.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Customer Service Representative
Reward Hospitality
08.2016 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Supervisor
PFD Food Services
07.2001 - 07.2015
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
No Degree - Facilitate Individual Learning And Work Base Learn
Learning Partners
Brisbane, QLD04.2007
No Degree - Certificate III Transport & Distribution
Competency Based Trainers
Cairns04.2003
No Degree - Conflict Mangerment Skills For Women
Skillpath Siminars
Cairns, QLD12.2002
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
Timeline
Hospitality Store Sales Consultant
Reward Hospitality
04.2021 - 02.2024
Customer Service Representative
Reward Hospitality
08.2016 - 04.2020
Administrative Supervisor
PFD Food Services
07.2001 - 07.2015
No Degree - Facilitate Individual Learning And Work Base Learn
Learning Partners
No Degree - Certificate III Transport & Distribution
Competency Based Trainers
No Degree - Conflict Mangerment Skills For Women
Skillpath Siminars
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