Shary Khan
Perth,Australia
Summary
Software quality assurance professional with extensive experience in functional testing and bug tracking at Hazel Soft. Demonstrated ability to enhance product quality through collaboration in Agile environments. Proficient in SQL and focused on continuous improvement, consistently delivering results under pressure. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
7-Eleven
Perth, Australia
01.2024 - Current
- Manage daily store operations including POS transactions and cash handling
- Handle inbound and outbound customer service calls with professionalism
- Restock inventory and maintain store presentation to brand standards
- Resolve customer complaints effectively to ensure positive experience
- Technologies experience: POS Systems, Inventory Management Systems, Customer Service Tools
Warehouse Assistant / Store Person
Austpac Logistics Pty Ltd
Perth, Australia
01.2023 - Current
- Managed inventory by reconciling physical stock with system records and assisting in audits
- Supported warehouse operations including receiving, picking, packing, and dispatching orders
- Operated forklifts and order pickers for goods movement, holding LF and LO licenses
- Technologies experience: Warehouse Management Systems, Handheld Scanners, Forklift Operations
Software Quality Assurance Intern
Hazel Soft
Lahore, Pakistan
11.2022 - 04.2023
- Created and executed test cases for internal and client software tools
- Conducted functional and regression testing ensuring product quality before release
- Reported and tracked bugs using internal systems, reducing defect turnaround time
- Documented test plans and collaborated with developers in Agile sprints to deliver improvements
- Technologies experience: Manual Testing, Test Case Writing, Bug Reporting Tools, SQL, Agile Methodologies
Education
Master of Information Technology – IT Management - Information And Communication Technology
Murdoch University
Perth, Australia05.2025
Bachelor of Science - Software Engineering
COMSATS Institute of Information Technology
Lahore, Pakistan09.2021
Skills
- Software quality assurance
- Functional testing
- Bug tracking
- Software analysis
- Product improvement
- Quality assurance processes
- Performance testing
- Python programming
- SQL proficiency
- Data analytics
- Business intelligence tools
- Agile collaboration
- Project management
- Database management
- Data visualization techniques
- Cybersecurity practices
Timeline
Customer Service Assistant
7-Eleven
01.2024 - Current
Warehouse Assistant / Store Person
Austpac Logistics Pty Ltd
01.2023 - Current
Software Quality Assurance Intern
Hazel Soft
11.2022 - 04.2023
Master of Information Technology – IT Management - Information And Communication Technology
Murdoch University
Bachelor of Science - Software Engineering
COMSATS Institute of Information Technology
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