Shashank Gowda
Sydney,NSW
Overview
7
7
years of professional experience
1
1
Certification
Work History
Internal Sales Engineer
HYDAC
01.2024 - 09.2024
- Assisted with project managing & developing systems designs, BOMs, procedures, manuals, specifications, and general engineering documentation based on client specification post tender reward
- Assisted with assessing and clarifying of fluid power, automation & control, filtration and fluid care systems and projects enquiry specifications, to compile a clear project’s scope of supply
- Liaised with customers to finalize technical requirements from initial proposal bids to final delivery of the project
- Completed orders by selecting appropriate stock, checking off lists, packaging and dispatching completed orders
- Performed administrative tasks and documentation control in an ISO9001 environment
- Compiled technical proposals and quotations for HYDAC customers
- Provided all HYDAC customers with the best possible service and customer satisfaction
- Presented monthly updates on internal sales performance and optimisation opportunities
Service Operations Lead
Baxter Healthcare
02.2023 - 12.2023
- Conducted reporting to the Senior Manager of Technical Services, delivering insightful operational metrics including output, repair cycles, turnaround times (TATs), contract statuses, financial and training data, utilizing Tableau for data extraction and analysis.
- Conducted weekly Gemba reviews to monitor and optimize the operations of the service center.
- Managed new EVOIQ hospital orders through close collaboration with commercial, customer service, and warehouse teams, ensuring timely and accurate delivery to customers.
- Addressed audit findings and implemented manufacturing process improvements (MPIs), enhancing operational standards and quality compliance.
- Demonstrated leadership by training and managing four interns as service operations coordinators, fostering a productive and knowledgeable team environment.
Service Engineer/Operations
Baxter Healthcare
06.2022 - 02.2023
- Completed specialized training in Medical delivery EVOIQ pump repairs and commissioning, mastering intricate technical procedures to ensure optimal equipment functionality.
- Skilled in renal medical devices such as Baxter Claria machine repairs and recertifications, demonstrating a high level of proficiency in maintaining and enhancing machine performance.
- Excelled in troubleshooting and resolving technical issues, significantly reducing downtime and improving equipment reliability.
- Spearheaded the calibration management of over 600 active tools, ensuring all field engineer tools across Baxter Australia were calibrated and updated in the CMX calibration system.
- Consistently maintained high standards of service quality, adhering to stringent healthcare industry regulations and safety protocols.
Process Optimisation Intern
Baxter Healthcare
01.2022 - 06.2022
- Led a project to revamp existing supply chain processes, identifying key opportunities for optimisation and cost reduction.
- Created robust 5 Standard Operating Procedures (SOPs) and 10 Job Instruction Breakdowns (JIBs), significantly elevating operational efficiency and consistency across the team.
- Collaborated effectively Supply Chain, Customer Service and Commerical teams, ensuring the integration of SOPs and JIBs aligned with overarching organizational objectives and quality standards.
- Demonstrated exceptional analytical prowess by conducting a deep-dive analysis into supply chain workflows, pinpointing areas for strategic enhancements.
- Presented findings and recommendations to the management team at the conclusion of the internship, demonstrating effective communication and presentation skills.
Retail Sales Team Member
Myer
08.2020 - 01.2021
- Worked within Menswear and Electornics departments
- Handled customer-service including POS, sales, and inventory management
- Achieved an average of 140 percent of sales goals for three consecutive months
- Used expert level communications skills to zero in on true customer needs.
IT Assistant
Tzannes
08.2017 - 11.2018
- Configured 100 brand new computer/laptop software to meet workplace requirements
- Provided technical assistance for all employees by resolving problems promptly and accurately
- Responded attentively to training from senior IT manager in order to perform tasks to a high standard
- Monitored and maintained computer systems, networks and servers.
Education
B. Eng Mechatronics/Masters Biomedical Engineering -
University of New South Wales
Sydney, NSW06-2024
Graduate -
Sydney Technical High School
Sydney, NSWSkills
- Project Management
- Github
- Research and Data Analysis
- Cross-Functional Collaboration
Certification
- TAFE NSW - Use Hand Tools and Workshop Machines for Basic Operations, 04/2019
- Higher School Certificate - ATAR: 95.50, 12/2017
Timeline
Internal Sales Engineer
HYDAC
01.2024 - 09.2024
Service Operations Lead
Baxter Healthcare
02.2023 - 12.2023
Service Engineer/Operations
Baxter Healthcare
06.2022 - 02.2023
Process Optimisation Intern
Baxter Healthcare
01.2022 - 06.2022
Retail Sales Team Member
Myer
08.2020 - 01.2021
IT Assistant
Tzannes
08.2017 - 11.2018
B. Eng Mechatronics/Masters Biomedical Engineering -
University of New South Wales
Graduate -
Sydney Technical High School
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