Shashi Prasad

• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
• Streamlined workflow for faster checkouts and reduced waiting time for customers.
• Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
• Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
• Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
• Managed employee scheduling effectively, balancing workload to maintain optimal coverage during peak times without overspending on labor costs.

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Coordinated merchandising displays, signage and sales enablement.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Increased retail space by Number square feet by improving gross profits by Number%.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

• Communicated with patients, ensuring that medical information was kept private.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Collaborated with store manager to maintain daily operations.
• Developed policies and procedures for effective pharmacy management.
• Implemented innovative solutions for managing drug shortages, minimizing their impact on patient care delivery.
• Spearheaded initiatives to reduce waste within the pharmacy department, promoting environmental sustainability in addition to cost savings.
• Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.
• Oversaw budget management, controlling expenses while maintaining high-quality services for patients.
• Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
• Educated patients about possible drug interactions and gave special administration instructions.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Maintain pharmacy service in accordance with department standard and government law and regulation.Customer service.Inventory control and merchandising.Ensure ambient shop floor.