Shatjit Yadav
Maylands ,WA
Summary
Renewable Energy Analyst and a qualified Mechanical Engineer with professional experience. Skilled in optimizing process control of Thermal power plants, Product design & Drafting, Energy Auditing, and Data Acquisition. Expertise in Analysis of energy production data and Forecasting long-term resource using measure-correlate-predict methods and other regression models. Experienced in working with stakeholders to understand product & business requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Technical Support Engineer
Fronius Australia
03.2023 - Current
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Liaised with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Designed residential and commercial solar power generation systems using in house software and tools
- Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards
- Developed, updated and managed technical documentation for commissioning of our products and also for integration of third party electrical and communication devices with our products
- Assisted in developing the technical support process of the business
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Operations and Support Engineer
Sunrun Solar
10.2020 - 03.2023
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Liaised between vendors, installers and service technicians for installation and post installation requests.
- Maintained the Customer Relationship Management (CRM) system for smooth execution of projects also involving setting up of installation details which guides the installers at the day of installation.
- Processed rebate application of customers as complaint by Solar Victoria and Federal Government i.e. solar incentives offered by State government as well as Federal government.
- Handled operations and contributing to business development, including identification of key drivers, scoping, proposal development and relationship management.
- Diagnosed problems of PV system by analysing of data and performance, troubleshooting and equipment inspections performed on-site.
- Investigated underperformance issues and develop effective solutions.
- In charge of managing electrical stock flow and generating invoices for warranty claims.
Internship | Energy Efficiency in Buildings
RMIT University
03.2019 - 05.2019
- Conducted Type 2 energy efficiency audit report using AS/NZS 3498.1:2014 standard.
- Educated building owners with a wide range of energy-savings benefits based on a case by case scenario and return of investment. Also, informed about a wide range of incentives, rebates and grants currently available to assist with the implementations.
- Optimized facility operations to minimize utility costs and prepared proposals that recommend energy conservation measures.
- Performed comprehensive residential energy assessment by evaluating the thermal envelope, mechanical systems and energy consumptions.
- Managed work performance data by conducting job site observations and field inspections to ensure job met the standards.
- Collected real time data using HOBO sensors and TESTO 480 device to get the exact results.
- Participated in extensive research to collect data such as Energy billing history and pattern of usage of energy utilities by managing and conducting interviews with various stakeholders.
- Submitted a technical audit report, outlining the critical analysis considering the Building Energy Performance Indicators & Benchmarking.
Energy Analyst
Apricus Australia
08.2018 - 04.2019
- Worked Collaboratively and Constructively with stakeholders to gather and understand business requirements for the purpose of research and analysis of an innovative thermal storage system.
- Performed Analysis and development of meteorological files and assumptions for inclusion in modelling tools.
- Created software input files based on documented or review of experimental data.
- Developed an annual and Heating & Cooling energy assessments for Australia, using various modelling tools
- Developed uncertainty analyses using statistical and pragmatic approaches to determine probabilistic energy production forecasts.
- Conducted analysis of energy consumption data, including the comparison of data achieved from CSIRO vs. modelled data, downtime analyses, and various other comparative analyses using quantitative data analysis techniques.
- Written a technical report at the end of the Research outlining the research gap and feasibility of the Project.
Education
Master of Science - Sustainable Energy Engineering
RMIT University
Melbourne07.2019
Bachelor of Science - Mechanical Engineering
NMIMS University
Mumbai, India06.2016
Skills
- Ability to handle high volume phone calls and emails
- Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers
- Good organisational skills
- Solid technical understanding of Solar PV and electronics
- Strong Microsoft windows and office skills
- Solutions based mindset
- Proactive attitude
- Energy Efficiency
- Energy Audit, Thermal Energy, Energy Analysis, Data Acquisition
- Product Knowledge
- Technical issues analysis
Certification
- Autocad 2D-3D Drafting from Autodesk Training - [Jan2016 - March 2016]
- Pro-e-wildfire 5 Certified
Play Badminton and Soccer, Cooking with the Wok
Always like to socialise with colleagues over a game of sport. Keeps helping with team building activities as well as keeps everyone fit.
Timeline
National Technical Support Engineer
Fronius Australia
03.2023 - Current
Operations and Support Engineer
Sunrun Solar
10.2020 - 03.2023
Internship | Energy Efficiency in Buildings
RMIT University
03.2019 - 05.2019
Energy Analyst
Apricus Australia
08.2018 - 04.2019
Master of Science - Sustainable Energy Engineering
RMIT University
Bachelor of Science - Mechanical Engineering
NMIMS University
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