SHAUN LE ROUX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of Sales
Basecamp Australia PTY LTD
12.2023 - Current
- Coached and trained sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Managed a CRM with over 75,000 customers
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Representative
Anaconda
11.2019 - 12.2022
- Maintained up-to-date product knowledge, attending product information events.
- Trained and mentored new sales representatives.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stock replenishment
KITCHEN STAFF
MCDONALD'S
12.2018 - 03.2021
- Preparing food
- Stocking produce
- Cleaning around store
- Unloading delivery trucks
Education
Bachelor of Commerce - Finance
Curtin University
Perth, WA11.2027
No Degree - Atar
Quinn's Baptist College
Mindarie, WA11.2022
Skills
- Sales Coaching
- Sales processes
- Promotional sales events
- Lead Generation
- Database Management
- Sales Reporting
- Sales operation
- Strategic Planning
Certification
- Licensed Motor Vehicle Salesperson - 7 February 2023- 6 February 2026
Languages
English
Native or Bilingual
Timeline
Head of Sales
Basecamp Australia PTY LTD
12.2023 - Current
Sales Representative
Anaconda
11.2019 - 12.2022
KITCHEN STAFF
MCDONALD'S
12.2018 - 03.2021
Bachelor of Commerce - Finance
Curtin University
No Degree - Atar
Quinn's Baptist College
Similar Profiles
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
Roxanne Abigail DizonRoxanne Abigail Dizon
Operations Manager at Connected Australia Pty Ltd (Australia)Operations Manager at Connected Australia Pty Ltd (Australia)
Stuart Taylor-CharnleyStuart Taylor-Charnley
Sales Development at Amelec Australia Pty & InterVolt PtySales Development at Amelec Australia Pty & InterVolt Pty
Rudy JusufRudy Jusuf
Head of Sales at PT.Indokharisma Pangan SemestaHead of Sales at PT.Indokharisma Pangan Semesta
Sankula RameshSankula Ramesh
Head of Sales at Orkla India Pvt LtdHead of Sales at Orkla India Pvt Ltd