Shaun Zalami
Luddenham,NSW
Summary
NSW Police Officer with 7 years of experience in enforcing state and federal laws according to policies, procedures and regulations. Proven skills in investigating complex matters with excellent problem-solving capabilities. Skilled at investigating all types of crime, while identifying and preserving evidence. Extremely proficient interviewer and report writer. Eager to apply abilities to a dynamic new role.
Overview
18
18
years of professional experience
Work History
NSW Police Officer
NSW Police
08.2016 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies
- Compiling briefs of evidence
- Evidence gathering and collation.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Conducted preliminary investigations at scenes of major crimes.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
Major Incident Manager
Fujitsu Australia Limited
03.2007 - 08.2016
- Coordinated major IT infrastructure faults to resolutions across various government organisations in NSW and states across Australia.
- Reduced downtime during incidents by proactively identifying potential risks and mitigating them in advance.
- Enhanced team performance by providing regular training, coaching, and feedback to staff members.
- Improved major incident resolution times by implementing efficient processes and communication strategies.
- Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
- Played a critical role in disaster recovery planning efforts, ensuring that systems were resilient enough to withstand potential challenges from unforeseen circumstances or emergencies related to infrastructure failures or natural disasters.
- Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
Critical Incident Manager
Hewlett Packard Enterprise
06.2006 - 06.2007
- Enhanced customer satisfaction by promptly addressing critical incidents and providing thorough followups.
- Evaluated root cause analysis results to identify trends and implement proactive measures for future prevention.
- Coordinated with stakeholders during high-impact events, maintaining transparency and trust throughout the resolution process.
- Maintained detailed records of all critical incidents to facilitate trend analysis and informed decision-making in future situations.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
Debt Litigation Officer
ACMS
01.2006 - 06.2006
- Maximized debt recovery by diligently tracking down and contacting account holders.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Maintained accurate record-keeping, ensuring compliance with regulatory guidelines and company policies regarding debt collection activities.
- Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures and improving overall efficiency.
- Skip tracing and investigations to track down debtors
- Creating briefs and collating evidence to put forward to higher management for large debts and final action accounts.
Education
Associate Degree of Police Practice - Policing
Charles Sturt University
Goulburn, NSW2017
ITILV3 Foundations - Information Technology
ITIL
Sydney, NSW2011
Microsoft Certified Professional (MCP) - Information Technology
Microsoft
Sydney, NSW2004
CompTIA Inet+ - Information Technology
CompTIA
Sydney, NSW2005
Diploma of EBusiness Support - Information Technology
EBusiness
Sydney2005
HSC (Higher School Certificate) - High School
Robert Towson High School
Raby, NSW2002
Skills
- Legal Compliance
- Investigation and monitoring
- Criminal Investigations
- Complying briefs
- Crime Scene Processing
- Planning and Coordination
- Report Writing
- Evidence gathering
- Problem-Solving
- Recordkeeping
- Interpersonal Communication
- Critical Thinking
- Teamwork and Collaboration
- Interviewing and preparing statements
- Attention to Detail
Timeline
NSW Police Officer
NSW Police
08.2016 - Current
Major Incident Manager
Fujitsu Australia Limited
03.2007 - 08.2016
Critical Incident Manager
Hewlett Packard Enterprise
06.2006 - 06.2007
Debt Litigation Officer
ACMS
01.2006 - 06.2006
Associate Degree of Police Practice - Policing
Charles Sturt University
ITILV3 Foundations - Information Technology
ITIL
Microsoft Certified Professional (MCP) - Information Technology
Microsoft
CompTIA Inet+ - Information Technology
CompTIA
Diploma of EBusiness Support - Information Technology
EBusiness
HSC (Higher School Certificate) - High School
Robert Towson High School
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