Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Special Achievements And Awards
Personal Qualities
Timeline
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Shauna Jasper

Baldivis,WA

Summary

Dynamic customer service professional with proven expertise at Total Tools in order processing and inventory management. Recognized for exceptional problem-solving abilities and a strong customer focus, consistently achieving high KPIs and enhancing team collaboration. Adept at cash handling and delivering effective communication to ensure customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Total tools
06.2024 - Current
  • Pick pack dispatch all online orders
  • Stock assistant

Customer service assistant

Target
03.2021 - 06.2024
  • Register and refunds trained
  • Pick pack and dispatch trained
  • Stock assistant

Sales assistant

Fone king
01.2019 - 08.2019
  • Sales assistant working towards high kpi’s and targets

Education

year 12 - Animal studies certificate lll, Ceramics, Retail certificate lll, Hospitality food and beverage certificate lll

georges river college oatley senior campus
01.2017

Skills

  • Order processing
  • Inventory management
  • Point of sale
  • Customer service
  • Product knowledge
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Supply restocking
  • Customer focus
  • Refund processing
  • Cash handling
  • Inbound call answering

Personal Information

Date of Birth: 07/24/00

Hobbies and Interests

  • Reading
  • Crystals
  • Jewelry making specifically rings
  • Ceramics

Special Achievements And Awards

  • Target Rockingham Team Member of the Month, 01/01/23
  • Target Regional Team Member of the Month, 01/01/23
  • One of three in the Target company to pick over 100 units per hour

Personal Qualities

  • Good communication skills
  • Great leadership skills
  • Works well under direction
  • Positive attitude to learning new things
  • Efficient with time
  • Works well in a high paced environment

Timeline

Customer Service Assistant

Total tools
06.2024 - Current

Customer service assistant

Target
03.2021 - 06.2024

Sales assistant

Fone king
01.2019 - 08.2019

year 12 - Animal studies certificate lll, Ceramics, Retail certificate lll, Hospitality food and beverage certificate lll

georges river college oatley senior campus
Shauna Jasper