Shaunah Bao

• Family-owned Airbnb accommodation units
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Provided a welcoming atmosphere to guests by greeting them at check-in

Maintained a clean and organized workspace for optimal productivity and safety.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils and dishes daily.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Managed the full stocking of McCafé products and resources for the next day, including dealing with expired food and waste through professional procedures.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Managed the effective delivery of audio and visual components of school events such as assemblies.
• Engaged in active team communication through headsets and fast problem-solving in a stressful environment.
• Developed technical skills such as operating cameras, lighting and AV.
• Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
• Enhanced team performance by implementing effective communication and collaboration strategies.
• Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.

• Helped parents run a café business; personal role included making milkshakes and smoothies with a blender, delivering food to dine-in customers, cleaning the premises, and calculating earnings at the end of each day