Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Shaveta Sharma

Taylor Hills,VIC

Summary

Dedicated individual with exceptional attention to detail and strong analytical and technical skills seeks a position in the IT industry. A creative and innovative graduate, thrives in team environments and can also work autonomously to meet client specifications. In addition to intermediate-level skills in first-line support for devices, excels in providing excellent customer service and assisting with technical issues. Eager to contribute to IT-related projects and provide comprehensive support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

AIN

Bupa agecares part time
04.2021 - Current

IT Service desk ( Training)

Arv global
11.2022 - 12.2023
  • Configuring firewalls and troubleshooting network and customer-centric approach ability
  • Maximizing network performance through ongoing monitoring and troubleshooting
  • Provide First-line support for laptops, tablets, mobiles, and computers
  • Diagnose hardware and software issues and maintain inventory of IT equipment
  • Assistance to users with technical issues and ensure timely problem resolution for IT issues
  • Deliver exceptional customer service to all users and communicate effectively with users
  • Respond to support requests via phone, email, and helpdesk tickets
  • Manage incidents and service requests using the IT service management tool Google Workspace, Google Cloud, Device Management Tools, Google and MS Excel & Window10 and Database Management
  • Knowledge and skills of Microsoft 365, ICT cloud services, office 365 & Azure Virtual Desktops
  • Knowledge of ITIL and Ms office applications and configuration support
  • Troubleshooting and problem resolution for IT issues
  • Good skills of customer service, networking, and good communication skills with customers.

Agile University project

Bibendum co.Wine
02.2020 - 05.2020
  • End to End security system Bibendum co
  • Wine Melbourne
  • To Provide End-to-end encryption (E2EE) is a method of secure communication that prevents third parties from accessing data while it's transferred from one end system or device to another
  • In E2EE, the data is encrypted on the sender's system or device, and only the intended recipient can decrypt
  • AWS and security tools firewall, troubleshooting, and data scanner
  • In a group of four team member and worked on the Firewall security to protect the client database and ensure end to end security services.

Education

Bachelor of Business Administration (HR) -

Punjab University

IT Professional year -

Performance education
02.2022

Master of Networking (cybersecurity) -

Melbourne institute of technology
02.2021

Skills

  • Microsoft Office Word
  • Critical thinking and problem solving
  • Effective Time Management
  • Ability to Work in a Team
  • Network Troubleshooting
  • Ticketing system proficiency
  • Microsoft Office365
  • Remote Support
  • Customer Service
  • Data Backup and Recovery
  • System monitoring
  • Complaint resolution
  • User Support
  • LAN/WAN
  • Technical issues analysis
  • Desktop support
  • Incident Management

Certification

  • IT Udemy, Present
  • CompTIA A+, Perusing (on going)
  • Networking, Perusing (on going)

Personal Information

Title: IT Service Desk Analyst

Timeline

IT Service desk ( Training)

Arv global
11.2022 - 12.2023

AIN

Bupa agecares part time
04.2021 - Current

Agile University project

Bibendum co.Wine
02.2020 - 05.2020

Bachelor of Business Administration (HR) -

Punjab University

IT Professional year -

Performance education

Master of Networking (cybersecurity) -

Melbourne institute of technology

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Shaveta Sharma