Shawn Nicholas
Melbourne,VIC
Summary
Self-motivated Operations Manager/ Mobile technician successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Ecor Tech
Melbourne, Victoria
01.2023 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Hired and onboarded team members to meet immediate and expected demand.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Manager
PTC
Melbourne, Victoria
01.2021 - 01.2022
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Manager
Mobile clinic world
Melbourne, Victoria
06.2019 - 01.2021
- Meet with customers to determine the problem with the phone probable causes and type of repair needed
- Resolved software compatibility issues between different platforms.
- Provided technical support to customers regarding their mobile devices.
- Maintained inventory of spare parts for repairs.
- Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad
- Experience in fixing phones (iphones, ipads , Samsung)
- Experience fixing water damage phones
- Working at different locations such as Chadstone, Boxhill, Oakleigh shopping center
- Managing and running shop in Oakleigh shopping center.
Mobile Repair Technician
GSM Australia and TJ mobiles
06.2018 - 04.2019
- Meet with customers to determine the problem with the phone probable causes and type of repair needed
- Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad
- Experience in fixing phones (iphones, ipads , Samsung)
- Experience fixing water damage phones
- Working at different locations such as GSM south land, TJ mobiles southland, GSM Chadstone
- Managing and running the store TJ mobiles southland.
Mobile Repair Technician
I collection
06.2017 - 06.2018
- Experience in fixing phones including iPhones, iPad and in fixing Samsung phones
- Inventory control of various phone covers and phone
- Stock management and stock counts
- Experience in working at several stores including Southland shopping center, Knox shopping center and Park more shopping center
- Give a written invoice of repair parts needed and estimate of cost to customer and get signatures where needed
- Offer customers mobile insurance and protection plans for future repairs on the phone
- Providing training to new staff.
Sales Representative
Vodafone Hutchison Australia Pty Limited
05.2015 - 06.2017
- Providing mobile phone plans and contracts and assess customers for the best plans available
- Handling billing issues and coordinating with the customer care team
- Weekly Stock and inventory management
- Providing training to junior staff and helping with general store maintenance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
BBA - Business Administration
Charles Sturt University
Melbourne, VIC04-2018
Skills
- Customer Service Management
- Employee Development
- Quality Assurance
- Schedule Management
- Data Management
- Sales Tracking
- Administrative Management
- Revenue Generation
- Program Administration
- KPI Tracking
- Employee Relations
- Customer Relations
- Employee Motivation
References
- References upon request
Timeline
Manager of Operations
Ecor Tech
01.2023 - Current
Manager
PTC
01.2021 - 01.2022
Manager
Mobile clinic world
06.2019 - 01.2021
Mobile Repair Technician
GSM Australia and TJ mobiles
06.2018 - 04.2019
Mobile Repair Technician
I collection
06.2017 - 06.2018
Sales Representative
Vodafone Hutchison Australia Pty Limited
05.2015 - 06.2017
BBA - Business Administration
Charles Sturt University
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