Shay-lee Rostron
Cabarlah
Summary
Qualified remedial massage therapist with clinical experience supporting clients experiencing musculoskeletal pain and physical dysfunction. Strong knowledge of anatomy, movement patterns and pain management, with experience working in professional clinic environments. Skilled in managing reception and administrative duties including appointment scheduling, client records, private health claims and daily clinic operations. Known for excellent communication skills and the ability to build strong client rapport, creating a supportive and professional care experience
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Remedial Massage Therapist
Self employed
Toowoomba
01.2025 - Current
- Provide client-centred remedial massage treatments to address musculoskeletal pain, postural dysfunction, and soft tissue injuries.
- Integrate kinesiology techniques including muscle testing to assess contributing factors to pain, tension, and movement restrictions.
- Apply a range of therapeutic techniques including remedial massage, myofascial release, cupping therapy, lymphatic techniques, and fascia-based treatment approaches.
- Conduct comprehensive client consultations including medical history, presenting complaints, lifestyle factors, and treatment goals.
- Develop individualised treatment plans to support pain management, mobility, recovery, and overall wellbeing.
- Maintain detailed and accurate client records in line with professional and health industry standards.
- Operate HICAPS terminal for private health insurance claims and process client payments using Square payment systems.
- Manage all appointment scheduling, bookings, and client communication using online booking software (Fresha).
- Provide reception and administrative support including appointment management, client enquiries, and maintaining daily clinic operations.
- Ensure compliance with health, hygiene, and infection control standards within the treatment environment.
- Maintain treatment room preparation, equipment hygiene, and clinic presentation to professional standards.
- Educate clients on posture, movement patterns, and self-care strategies to support long-term outcomes.
- Build and maintain strong client relationships through professional communication and ongoing care.
- Manage all aspects of small business operations including client management, financial tracking, marketing, and service delivery.
- Coordinate referrals and communicate with other health practitioners when appropriate to support integrated care.
- Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
Remedial Massage Therapist
Highfields remedial massage
Highfields
04.2023 - 12.2024
- Delivered remedial massage treatments to support injury management, muscular pain and recovery.
- Maintained accurate treatment notes and client records.
- Assisted with front desk reception including bookings, client enquiries and payments.
- Processed private health claims using HICAPS
- Maintained treatment rooms and clinic hygiene standards.
- Stayed updated on industry trends and techniques through continuous education workshops.
- Built strong rapport with clients by providing a safe space for open communication and trust.
Childcare Educator
Self employed/Family daycare
ToowooMba
06.2018 - 01.2020
- Developed engaging lesson plans for diverse age groups in family daycare.
- Organized daily activities to promote social and cognitive development in children.
- Maintained a safe and nurturing environment for all children under care.
Childcare Educator
A country garden
Toowoomba
01.2012 - 04.2017
Hamilton Island housekeeper
Hamilton island enterprises
Hamilton island
06.2011 - 10.2011
Education
Diploma Of Remedial Massage - Remedial Massage
Demi International
Toowomba, QLD 04.2022 - 04.2023
Diploma Of Early Childhood Care And Education - Early Childhood Care And Education
Kath Dickson
Toowomba, QLd 04.2013 - 04.2014
St Saviours College
Toowoomba, QLDSkills
- Musculoskeletal knowledge and anatomy awareness
- Client / patient care and rapport building
- Kinesiology muscle testing techniques
- Pain management support
- Treatment documentation and clinical notes
- Clinical hygiene and infection control
- Appointment scheduling and reception duties
- HICAPS private health insurance processing
- EFTPOS and payment handling
- Client record management and confidentiality
- Strong communication and interpersonal skills
- Organisation, time management and multitasking
Certification
- Current first aid and CPR
- Blue card
- Massage and myotherapy association member
- Professional indemnity and public liability insurance
- Current driver licence
References
References available upon request.
Timeline
Remedial Massage Therapist
Self employed
01.2025 - Current
Remedial Massage Therapist
Highfields remedial massage
04.2023 - 12.2024
Diploma Of Remedial Massage - Remedial Massage
Demi International
04.2022 - 04.2023
Childcare Educator
Self employed/Family daycare
06.2018 - 01.2020
Diploma Of Early Childhood Care And Education - Early Childhood Care And Education
Kath Dickson
04.2013 - 04.2014
Childcare Educator
A country garden
01.2012 - 04.2017
Hamilton Island housekeeper
Hamilton island enterprises
06.2011 - 10.2011
St Saviours College