Shaylyn Hein
Lowood,QLD
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Bar Assistant
Bottletree Hotel
01.2021 - 07.2023
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Processed payments for orders and provided customers with change.
QA Officer
BEC Feed Solutions
02.2010 - 03.2021
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Education
Lockyer District State High School
Gatton, QLD10.2009
Skills
- Customer Relationships
- Professional Relationships
- Special Requests
- Inventory Replenishment
- Product Recommendations
- Social Perceptiveness
- Team Goals
- Requirements Management
- Serve Customers
- Billing and Payment Processing
- Daily Reports
- Multitasking Abilities
Timeline
Bar Assistant
Bottletree Hotel
01.2021 - 07.2023
QA Officer
BEC Feed Solutions
02.2010 - 03.2021
Lockyer District State High School
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