Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayna Clarke

Mackay,QLD

Summary

I am a Versatile and achievement-oriented professional with a proven track record, skilled in parts identification and enhancing customer satisfaction. I have great knowledge in the automotive and mining industry and my problem-solving skills and ability to work with others allow me to significantly improve service delivery.

Overview

2025
2025
years of professional experience

Work History

Hair Salon Assistant

Hair Sparx Mackay
  • Sanitized tools and equipment to maintain health and safety standards.
  • Participated in team meetings to discuss improvements and service offerings.
  • Greeted clients warmly by maintaining a friendly and inviting atmosphere.
  • Managed laundry of towels and capes to support smooth salon operations.
  • Answered telephone calls to provide information and schedule new appointments.

Parts Advisor

Penske Australia
01.2022 - Current
  • Provided excellent customer service through clear communication.
  • Developed an understanding of software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Conducted thorough research on specialized or hard-to-find parts.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Manager

Macdonals
04.2018 - 01.2022

Coordinated shift schedules and break times, delegating necessary duties.

Performed thorough cleaning of machines during night shifts.

Executed safety inspections for food on every shift.

Performed financial closing tasks at the conclusion of every shift.

Utilized McDonald's specialized software to input data efficiently.

Documented incident reports upon necessity.

Education

Completed Year 12 -

St Patrick’s College
Mackay, QLD

Skills

  • Working safely with others
  • Warehouse operations
  • Automotive / mining industry
  • Parts identification
  • Customer service
  • Problem-solving skills
  • Team collaboration
  • Maintenance schedules
  • Time management

Timeline

Parts Advisor

Penske Australia
01.2022 - Current

Manager

Macdonals
04.2018 - 01.2022

Hair Salon Assistant

Hair Sparx Mackay

Completed Year 12 -

St Patrick’s College
Shayna Clarke