Shaynia Duncan
Armidale
Summary
I am an individual focused on customer service, actively seeking a dynamic environment that allows me to learn, advance, and establish a career for myself. I am in search of a role where I can fully utilize my knowledge and skills.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Armajun Aboriginal Health Service
2015 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured confidentiality within the workplace
Customer Service Assistant
Westside Expresso
01.2015 - 01.2015
- Food preparation, cleaning, served and collected plates
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Analyzed customer feedback to identify areas for improvement.
- Trained staff on operating procedures and company services.
Customer Service Assistant
Armidale Bowling Club
01.2015 - 01.2015
- General kitchen hand duties including washing up, preparing food and cleaning
- Maintained clean and organized work environment to maintain customer safety.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Teacher’s Aide
Minimbah Preschool
01.2014 - 01.2014
- Assisting the teacher, preparing morning tea and lunch, helping the children with games and interacting with them
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Responsible Conduct of Gambling
New England Community College
01.2019
Responsible Service of Alcohol
New England Community College
01.2019
Certificate III - Business
Joblink Plus Training
01.2019
Year 12 - undefined
Armidale High School
01.2016
First Aid Certificate - undefined
TAFE New England
01.2015
Introductory Coffee Making skills course - undefined
TAFE New England
01.2014
Skills
- Positive and professional
- Organization skills
- Technical support
- Office equipment operations
Timeline
Customer Service Assistant
Westside Expresso
01.2015 - 01.2015
Customer Service Assistant
Armidale Bowling Club
01.2015 - 01.2015
Teacher’s Aide
Minimbah Preschool
01.2014 - 01.2014
Responsible Service of Alcohol
New England Community College
Certificate III - Business
Joblink Plus Training
Year 12 - undefined
Armidale High School
First Aid Certificate - undefined
TAFE New England
Introductory Coffee Making skills course - undefined
TAFE New England
Receptionist
Armajun Aboriginal Health Service
2015 - Current
Responsible Conduct of Gambling
New England Community College
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