Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Languages
Timeline
Generic

Shayshab Paul

Toongabbie,NSW

Summary

Driven and innovative, with strong problem-solving abilities and collaborative spirit. Possess foundational knowledge in mechanical engineering principles, project management and adept in CAD software and data analysis. Works effectively with cross-functional teams to ensure operational and service excellence. Aims to contribute effectively to project success and engineering advancements.

Overview

3
3
years of professional experience

Work History

Analyst

PwC
10.2022 - Current
  • Analyst (Western Sydney Operation Delivery Centre)
  • Project 1 – Digital Bank (05 Dec,2022 – 30 June, 2023)
  • Contact Centre Representative
  • Additional Recognition – (Cultural Team Leader)
  • Gain knowledge about banking services
  • Digitally assist customer with banking products, general enquiries, home loans, personal details maintenance and account information
  • Provide technical support and help troubleshooting issues that customer’s having with online banking or apps or while making transfers
  • Paying close attention to details and collaborating with teams to identify business requirements
  • Working on a project within a team to meet deadlines and provide customer satisfaction
  • Handling complaints more efficiently and handling difficult customers
  • Excellent analytical and problem-solving skills and high attention to detail
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Project 2: Star Casino, Sydney
  • Financial Contingent Crime Consultant(Sep 2024- Current)

Western Success Advisor

Western Sydney University
01.2024 - Current
  • Use call software, namely Genesis, trim, banner, and Pulse
  • Educate students about the implementation of different support across the university
  • Cross-communication with other departments of the University
  • Use student feedback surveys to accurately capture data and maintain confidentiality
  • Advised on organizational structure and human resource management to promote efficient business operations
  • Raising referrals and escalation on behalf of students to resolve their concerns
  • Answered phones promptly and directed incoming calls to the correct correspondence

Mechanical Engineering – Intern

Adda Tool Engineering Pty Ltd
01.2024 - 07.2024
  • Gained knowledge in engineering design principles for sustainable manufacturing.
  • Exhibited proficiency in cultivating relationships, presenting ideas, and resolving issues.
  • Developed technical skills through training and shadowing experienced professionals.
  • Utilized CAD software SolidWorks to design intricate tools and components.
  • Drafting and analyzing comprehensive engineering schematics.
  • Identified suitable materials based on mechanical properties.
  • Maintain assembly operation for manufacturing components and functionality using precision measurement instruments
  • Conducting routine maintenance to adhere to safety guidelines.

Sales Assistant

Myers
09.2023 - 02.2024
  • Providing excellent customer service by assisting shoppers with product inquiries and locating items
  • Staying informed about new features, achieving sales targets by actively promoting and upselling products to customers
  • Collaborating with colleagues to achieve team goals and contribute to a positive work environment
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Customer Service Representative

Coles Express
01.2022 - 01.2023
  • Deliver highly responsive and efficient standards of customer service within a busy environment.
  • Assist customers based on their needs including knowing and following strict internal policies and procedures
  • Educate and encourage customers for using self-checkout technology and online ordering system
  • Remain focused and calm during high-volume workloads; and collaborate with Managers to ensure all instructions are carried out effectively
  • Working in a team, assisting where necessary
  • Completing tasks as delegated by a superior such as a store manager

Education

Bachelor of Engineering (Honours) - Mechanical Engineering

Western Sydney University
Parramatta, NSW
07.2025

Skills

  • Active Listening
  • Problem-Solving
  • Team Collaboration
  • Strong Work Ethics
  • Time Management
  • Project management
  • Engineering Design & Principles
  • Cad Software's
  • Microsoft Office 365
  • Time management
  • Critical thinking
  • Effective communication
  • Relationship building
  • Problem-solving
  • Safety Management
  • Autonomous & Remote Office Adaptability
  • Decision Making
  • Emotional intelligence

Accomplishments

  • Sydney Opera House Build Program (25 Nov - 6th of Dec 2024)
  • Essentials of Metal Additive Manufacturing by GE Additive Manufacturing (Sep 2023)
  • Introduction to Autonomous Mobile Robotics By OMRON (Nov 2023)

Volunteer Experience

  • Science and Engineering Challenge, Newcastle University, 03/22
  • Mates Mentorship Program, Western Sydney University, Spring 2022

Languages

English
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Mechanical Engineering – Intern

Adda Tool Engineering Pty Ltd
01.2024 - 07.2024

Western Success Advisor

Western Sydney University
01.2024 - Current

Sales Assistant

Myers
09.2023 - 02.2024

Analyst

PwC
10.2022 - Current

Customer Service Representative

Coles Express
01.2022 - 01.2023

Bachelor of Engineering (Honours) - Mechanical Engineering

Western Sydney University

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Shayshab Paul