Shazmina Vojnic
Brunswick West,VIC
Summary
Young, dynamic student offering strong interpersonal skills and a genuine interest in animal welfare, well-suited for a customer-focused role. Experience in administration, issue resolution and animal care. Ability to quickly grasp new concepts and systems. Ready to use and further develop effective communication and problem-solving abilities in Customer Care Specialist role.
Overview
3
3
years of professional experience
Work History
Storeperson/Administrator
GPC Asia Pacific
04.2024 - Current
- Collaborated with team members to achieve daily KPIs.
- Assisted in inbound processes such as receiving, putaway and decanting.
- Expedited order processing through proficient use of electric pallet jacks, RF scanners, and Warehouse Management Systems.
- Provided customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Enhanced team productivity with diligent cross-checking of invoice details and collaborative problem solving.
Pet Care Attendant
Hanrob Pet Hotels
10.2024 - 05.2025
- Performed and documented general health checks to maintain animal welfare and address any potential health concerns.
- Monitored animals for behavioural problems and communicated to senior staff.
- Implemented enrichment and welfare plans to keep animals healthy, clean and stimulated.
- Followed pet care instructions for dietary needs and medication regimens.
- Provided customer service to clients and implementing arrival and departure procedures.
- Took photos for clients and updating them on their pets wellbeing.
- Cleaned and disinfected animal kennels, grooming and common areas.
Room Attendant
LUXXE Outsourced Hotel Services
09.2022 - 11.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced bed sheets, used towels and other bathroom amenities such as shampoo, shower caps, and soap.
- Cleaned and disinfected hotel rooms, including bathroom areas such as toilet, sink and shower.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Certificate III - Animal Care
Hanrob College
Online06-2025
Year 12 - VCAL
Boxhill Institute TAFE
Online12-2022
Year 10 -
Footscray City College
Footscray, VIC12-2017
Skills
- Exceptional verbal and written communication
- High planning and organisational skills
- Strong teamwork and collaboration skills
- Adept at paying attention to details
- Proficient computer skills and digital literacy
- Solid interpersonal skills and strong customer service ethic
Timeline
Pet Care Attendant
Hanrob Pet Hotels
10.2024 - 05.2025
Storeperson/Administrator
GPC Asia Pacific
04.2024 - Current
Room Attendant
LUXXE Outsourced Hotel Services
09.2022 - 11.2022
Certificate III - Animal Care
Hanrob College
Year 12 - VCAL
Boxhill Institute TAFE
Year 10 -
Footscray City College
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