Shea Moorthy
Melbourne,VIC
Summary
Dynamic leader with a proven track record at Moor Hair Artistry, excelling in staff management and innovative problem-solving.
Cultivated high-performing teams and enhanced client satisfaction through exceptional creative inspiration, work ethic and understanding.
Recognized for fostering relationships and implementing effective goal-setting strategies, driving continuous improvement in service quality and operational efficiency. Leading with positive and inspiring engagement, above industry standard skill sets and a continued passion for growing the industry.
Overview
9
9
years of professional experience
Work History
Director /Small Business Owner
Moor Hair Artistry
01.2021 - Current
- Developed strategies to enhance operational efficiency.
- Educated apprentices to a high industry standard in groups and 1 on 1.
- Continued growth by assessing the request of clients and their social media engagement.
- Participated in training sessions to stay current in updated industry practices.
- Fostered and maintained professional relationships with brand reps.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee and client retention.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Senior Hairdresser and Educator
Hairphase
11.2019 - 01.2022
- Led team in delivering high-quality hair services, ensuring client satisfaction and retention.
- Educated and mentored junior stylists, enhancing skills and improving overall service quality.
- Kerastase Ambassador
- Implemented innovative styling techniques, increasing salon's competitive edge in the market.
- Developed strong client relationships, resulting in a loyal customer base and repeat business.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
Senior Hairdresser / Manager
Vanity Hair
01.2017 - 09.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
Hairdressing Cert III
Biba Hair Academy
Melbourne, VIC10-2013
Skills
- Creativity and innovation
- Staff management
- Goal setting
- Crew collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Team building
- Leadership development
- Visionary leadership
Timeline
Director /Small Business Owner
Moor Hair Artistry
01.2021 - Current
Senior Hairdresser and Educator
Hairphase
11.2019 - 01.2022
Senior Hairdresser / Manager
Vanity Hair
01.2017 - 09.2019
Hairdressing Cert III
Biba Hair Academy