Sheba (Betzabe) Villatoro
Strathpine,QLD
Summary
A qualified Beauty Therapist with extensive knowledge of modern beauty trends, skin care techniques and products. Can skilfully sell products and create individualised, comprehensive plans for clients. Can offer success in efficient administration and therapeutic care. I am a skilled Beauty Advisor enthusiastic about helping clients feel beautiful and confident, an active listener that uncovers customer desires and recommends appropriate solutions and an excellent communicator and problem solver. I am an intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
I am also a skilled Pharmacy Assistant experienced in the pharmacy environment. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant (Beauty Advisor)
Chemist Warehouse
09.2023 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Waxing Therapist
Wax Me Now
03.2017 - 01.2018
- Provided personalized care to make clients feel comfortable.
- Discussed procedures and educated clients on waxing services and what was best for their desired results.
- Customized waxing services and products to suit client needs and maintain customer satisfaction.
- Performed facial waxing, body waxing to both male and female clients such as arm and leg, back and Brazilian. Also carried out lash and brow tinting.
- Scheduled and rescheduled client appointments.
- Responded to customer inquiries by phone or in person.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Shaped eyebrows and removed facial hair using tweezers or wax or referred a threading service.
- Kept work stations clean and sanitized depilatory tools, wax pots and rollers.
- Ordered, displayed, maintained supplies and restocked treatment rooms.
Beauty Therapist
Pure Indulgence
07.2013 - 05.2015
- Evaluated client with a digital skin analyzer to check skin condition to find desired outcome to determine ideal services.
- Beautified customers by performing facials, massage and all types of waxing.
- Provided therapeutic rejuvenation services to client's bodies, including Swedish massage, skin treatments, nails services and overall relaxation treatments.
- Assisted customers in feeling relaxed and comfortable in their treatments.
- Recommended treatment and skin care products to customers to meet current needs or resolve specific concerns.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products.
- Collected payment from customers and scheduled next appointments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Greeted customers and handled payment processes before and after treatments.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Education
Diploma In Makeup Artistry And SPFX - Makeup Artistry
Australian Academy of Cinematographic Makeup
Fortitude Valley, QLD02.2026
Certificate I - Photography
My Online Learning
Online05.2025
Certificate II - Pharmacy Assistance
Chemist Warehouse Careers
Chemist Warehouse Windsor02.2023
Diploma in Social Science - Counselling
Christian Heritage College
Carindale11.2016
Diploma of Beauty Therapy - Beauty Therapy
Illawarra College of Beauty Therapy
Wollongong, NSW11.2011
Skills
- Lash and Brow Maintenance and shaping
- Waxing and Hair Removal Techniques
- Skin Analysis Expert and Skin-Tone Management
- Building rapport with clients
- Customer Consultation
- Beauty Treatment Recommendation
- Skilled in Skin Biology
- Makeup Application and latest makeup knowledge
- Sales and Promotions
- Exceeding Customer Expectations
- Product Demonstrations
- Strong Communication and Interpersonal Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Product Knowledge
- Retail Experience
- Medication Dispensing
- Prescription Interpretation
- Drug Classification Knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Pharmacy Assistant (Beauty Advisor)
Chemist Warehouse
09.2023 - Current
Waxing Therapist
Wax Me Now
03.2017 - 01.2018
Beauty Therapist
Pure Indulgence
07.2013 - 05.2015
Diploma In Makeup Artistry And SPFX - Makeup Artistry
Australian Academy of Cinematographic Makeup
Certificate I - Photography
My Online Learning
Certificate II - Pharmacy Assistance
Chemist Warehouse Careers
Diploma in Social Science - Counselling
Christian Heritage College
Diploma of Beauty Therapy - Beauty Therapy
Illawarra College of Beauty Therapy
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