SHEBIN MARIN VARUGHESE
Seven Hills,NSW
Summary
Business-driven Relationship Manager with over a year of experience in financial planning and data assessment. Adept at acquiring new clients and fostering lucrative relationships through dynamic collaboration and decision-making skills. Highly skilled in customer service, financial market analysis, and relationship management. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICICI Bank
Mumbai, India
09.2022 - 09.2023
- Collaborated with clients to manage a range of loan products such as home loans, personal loans, two-wheeler loans, and auto loans
- Successfully managed the investment portfolio consisting of fixed deposits and mutual funds
- Exceeded sales goals and performance metrics for customer service while achieving targets for bank products and services.
- Developed and cultivated lucrative relationships with new and existing clients through effective communication and interpersonal skills.
Financial Market Analyst
Eclerx
Mumbai, India
06.2021 - 03.2022
- Worked in Equity TSG Ops Process, performing trade reconciliation and confirming matches
- Communicated with brokers to ensure accurate matching and confirmation of trades.
Education
B. Com -
Model College
Kalyan, India01.2017
Skills
- MS Office
- Excellent Communication
- Client Relationships
- Multi-Task Management
- Customer Service
- Bookkeeping
- Problem-solving abilities
- Customer consulting
- Inbound and Outbound Calling
- Administrative Support
- Customer Relationship Management (CRM)
Certification
- Introduction to Bookkeeping
- Food Handling Level 1 - Hospitality & Retail
Availability
Monday to Saturday
Extracurricularachievements
Participated in intra-college event "Expression" in 2017 (CONSENT IS YOUR RIGHT).
References
Thomas Abraham, Famous Kitchens and Joinery, 0422278831
Projects
Summer Internship, 05/02/18, 07/30/18, Conducted a fundamental analysis of mutual funds. Studied investment strategies in mutual funds. Gained insights into the brokerage industry. Industry Immersion Project, Assigned to a project on mutual funds during the final year of MBA.
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
Timeline
Customer Service Representative
ICICI Bank
09.2022 - 09.2023
Financial Market Analyst
Eclerx
06.2021 - 03.2022
B. Com -
Model College
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