SHEENA BRENN

Quality Management Representative (QMR)

• Implementation of quality management system (QMS)
• Inspection and testing
• Documentation and reporting, Inspection Test Plans (ITPs), test reports, Non-Conformance Reports (NCRs), Create satellite mapping of works completed in preparation for submission to client
• Executed compliance checks and audits to verify adherence to quality management standards
• Non-conformance and corrective actions to identify quality issues and rectify before project progression
• Coordination and communication with Clients, Site Engineers, Contractors and Subcontractors

Asphalt Crew Member - Level 1

• Site Preparation, assist with clearing and preparing work areas before paving
• Asphalt placement support, assist in spreading and levelling asphalt using hand tools (rakes, shovels)
• Spotting plant and guiding flocon truck back to the paver
• Equipment & tool handling
• Safety Compliance, to follow all workplace health and safety procedures. Awareness of hazards such as hot asphalt, moving machinery, and live traffic
• Team Support, working closely with, supervisors, operators and crew members. Follow instructions promptly and communicate effectively
• Participate in toolbox talks and safety briefings

• Directed daily operations of a busy medical clinic, prioritising exceptional patient service.
• Mentored a team of medical receptionists, fostering a culture of efficiency and professionalism.
• Coordinated complex scheduling among multiple providers to optimise clinic workflow.
• Maintained accurate medical records and ensured compliance with Victorian regulations.
• Managed insurance verification, billing, and front-desk operations while delivering outstanding patient communication.

• Coordinated patient care and administrative operations in a high-volume orthopaedic practice.
• Managed scheduling for consultations, surgeries, and post-operative appointments efficiently.
• Maintained accurate records and ensured compliance with regulations and standards.
• Liaised with hospitals to facilitate seamless patient transitions and information exchange.
• Supported billing processes and prepared necessary documentation for insurance claims.
• Patient education to promote understanding of treatment plans and surgical procedures.

• Managed a network of 10 clinics, overseeing administration, and staff performance.
• Trained and mentored team members, led team meetings, and implemented new procedures.
• Collaborated with directors on growth strategies and policy implementation.
• Managed accounts, invoicing, and compliance with Medicare and WorkCover requirements.