Sheenal Prasad
Sydney,NSW
Overview
5
5
years of professional experience
Work History
Permanent Part-Time Store Team Member
Big W
10.2021 - Current
- Acquired familiarity and knowledge of stock in store
- Assisted 30+ customers daily across shop floor and POS transactions in a rapid-paced setting
- Received high volume of customer enquiry phone calls during peak Christmas or Toy Sale periods when this service was available
- Seasoned team member equipped to train new employees
- Effectively adapted to company's evolving routines and standards
- Gained competency to work across many departments of the store including availability, merchandise and digital and service pick up
- Productively completed inventory and fill routines within allotted time
- Developed an understanding and an ability to serve and professionally respond to challenging customers
- Competently and independently set up seasonal merchandise on displays, end caps and gondola's
- Handled the event space during 2024 Christmas period, 2025 Back to School period and 2025 Easter period with minimal supervision and instructions from Store Manager and Team Leader
- Learnt to read planogram documents and accordingly rearranged merchandising units, fixtures and stock
Christmas Team Member
Lovisa
11.2020 - 01.2021
- Learnt to successfully operate POS system and confidently process customer transactions
- Developed competency in greeting customers, asking customers open-ended questions, and styling customers as per company's customer experience values
- Gained proficiency in achieving daily individual and team targets
- Grasped how to efficiently work in a fast-paced environment
Education
Plumpton High School
Plumpton, NSW2019
Skills
- Customer Service
- Adaptability
- Cash Handling
- Interpersonal skills
- Conflict Resolution
- Organisational skills and attention to detail
- Time Management
- Self-directed and collaborative skills
Timeline
Permanent Part-Time Store Team Member
Big W
10.2021 - Current
Christmas Team Member
Lovisa
11.2020 - 01.2021
Plumpton High School