Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheetal

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

2IC Team Leader

Telstra
08.2022 - Current
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Work on several software programme, such as Siebel, Salesforce, and number of other tools, to ensure customer satisfaction.

Chat Support Representative

Telstra
06.2023 - 01.2024
  • I worked on a Messaging Enhancement project where I provided feedback on improvements and showed appreciation for their work.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Worked on several systems, including Salesforce, Siebel, Live Person, and numerous other apps, to address consumer inquiries while in a messaging team.
  • Make sure to perform basic troubleshooting for the problem prior to assigning the customer to the specialised team.

Teacher

BCM Sen.Sec. School
08.2012 - 11.2018
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Managed student behaviour in classroom by establishing and enforcing rules and procedures.
  • I've also held the position of Head of the English Language Lab, supervising 40–50 students working on the computers simultaneously.
  • Done volunteer work by offering level 1 IT support.
  • Currently learning about Active Directory, Azure, and Outlook 365 because I'm interested in information technology.

Education

Bachelor of Arts -

Government College of Girls
India

Bachelor of Education -

Government College of Education
India

Master of Arts -

Government College of Boys
India

Skills

  • CRM
  • Customer Data Confidentiality
  • Team motivation
  • Client Support
  • Multitasking and Prioritization
  • Goal Setting
  • Calm and Professional Under Pressure

Accomplishments

  • Have successfully completed Messaging Enhancement Project in Telstra.
  • Received appreciation certificate for exceptional use of ‘Smart Class’ in India.
  • Awarded the ‘Best Teacher’ award twice by an organisation in India on Women’s Day.

Timeline

Chat Support Representative

Telstra
06.2023 - 01.2024

2IC Team Leader

Telstra
08.2022 - Current

Teacher

BCM Sen.Sec. School
08.2012 - 11.2018

Bachelor of Arts -

Government College of Girls

Bachelor of Education -

Government College of Education

Master of Arts -

Government College of Boys

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Sheetal