Shehan Fernando
30/437 Ballarat Rd. Sunshine ,Vic
Summary
Motivated and skilled supervisor in cleaning/facility management with a proven track record as a customer service assistant and civil and construction labourer. Seeking a career change to an organization where strong work ethics and skills can be fully utilized. Passionate learner eager to acquire new skills and gain valuable experiences for personal and organizational development and growth.
Overview
8
8
years of professional experience
Work History
Aria Supervisor
Serco Facility Management
01.2024 - Current
- Manage daily cleaning operations and staff of 27 Primary/ Secondary and Special Schools . Under a contract of Department of Education. And Conduct Tool Box Talk , Safety and Quality Audits monthly.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Customer Service Associate/Delivery Driver
MBH Transport
08.2018 - 12.2023
- Deliver Products To Customers Of Woolworths, on behalf of Linfox Pry Ltd.also liaison with Woolworths Customers And Woolworths Online CS Agents to accommodate Requests /Resolve Issues, Complaints
- Conducted operational training for newly hired staff.
Civil Labourer/ Pitt Installer
Ozone Communications
07.2016 - 08.2018
- Read/understand construction and DBYD plans
- Locate underground services. Manual digging, use power tools to upgrade NBN and Telstra Pitts
Education
Diploma -
Diploma In Community Service
Australian Education Academy09.2010
Diploma -
Diploma Of Business Studies
Melbourne Institute Of Business And Technology11.2008
Advanced Level (VCE) -
Christ King Collage
Ja-Ela - Sri Lanka12.2004
Skills
- Team Collaboration
- Problem Resolution
- Customer Complaint Resolution
- Safety Regulations
Timeline
Aria Supervisor
Serco Facility Management
01.2024 - Current
Customer Service Associate/Delivery Driver
MBH Transport
08.2018 - 12.2023
Civil Labourer/ Pitt Installer
Ozone Communications
07.2016 - 08.2018
Diploma -
Diploma In Community Service
Diploma -
Diploma Of Business Studies
Advanced Level (VCE) -
Christ King Collage
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