SHEHAN WIJEWARDENA
6A SYLVANWOOD CRESENT , NARRE WARREN,VIC
Summary
Reliable Support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
17
17
years of professional experience
Work History
Customer Care Manager
SANDOWN REGENCY
2020.11 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication channels for improved client interactions and faster issue resolution.
- Developed comprehensive training programs to increase team efficiency and productivity.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
Quality Assurance Manager
TRACKAND FIELD
2007.03 - 2016.08
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
Education
PRODUCTION AND QUALITY MANAGMENT
INSTITUTE OF TECHNOLOGY
SRILANKA01.1998
Skills
- Emotional Support
- Life Skills Development
- Daily living support
- Skill Development
- Daily living assistance
- Budgeting and financial management
- Transportation Assistance
- Health and safety awareness
- Professional boundaries
- Multitasking
Timeline
Customer Care Manager
SANDOWN REGENCY
2020.11 - Current
Quality Assurance Manager
TRACKAND FIELD
2007.03 - 2016.08
PRODUCTION AND QUALITY MANAGMENT
INSTITUTE OF TECHNOLOGY
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