Sheheryar Ghafoor
Gelnfiled Sydney ,NSW
Summary
Experienced IT professional with leadership skills, a passion for innovation, and a track record of success. Adaptable and detail-oriented, excelling in fast-paced environment while leading cross-functional teams. Strong problem-solving abilities and commitment to staying up to date with the latest advancements. Excellent communication skills and dedication to onging professional development.
Overview
5
5
years of professional experience
Work History
IT Project Coordinator
Ms Learning
2023.01 - 2024.01
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Implemented agile methodologies to increase adaptability and responsiveness to changing requirements.
- Mitigated unforeseen obstacles during each phase of the IT project lifecycle through proactive problem-solving techniques.
Inventory Controller
Repco
2021.05 - 2022.12
- Utilising the SAP platform to expertly manage the inventory, ensuring precise tracking and streamline storage of products.
- Leverage IT systems and tools tp strategically allocate products to designated storage spaces, optimizing organization and accessibility.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Representative
Caltex Woolworths
2018.08 - 2021.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Business Information Systems - Information Technology
Torrens University Australia
Adelaide, SA05.2023
Graduate Diploma - Leadership And Management
George Brown College
Sydney, NSW02.2020
Skills
- Project Scheduling
- Software development life cycle
- Business Analysis
- IT Infrastructure
- Microsoft Office (Word,Excel,PowerPoint and Outlook)
- Software Skills(cPanel,Plesk,WHM,etc)
- Strong understanding of database management systems(DMBS)
- Proficient in programming languages such as Java, Python, and C
- Installing, Configuring, Troubleshooting, Patching, Reimaging via PXE server
Timeline
IT Project Coordinator
Ms Learning
2023.01 - 2024.01
Inventory Controller
Repco
2021.05 - 2022.12
Customer Service Representative
Caltex Woolworths
2018.08 - 2021.03
Bachelor of Business Information Systems - Information Technology
Torrens University Australia
Graduate Diploma - Leadership And Management
George Brown College