Abdul Ahad Sheikh
3, Jennings Court, Langford,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at UCB Stock Brokerage Limited. Skilled in strategic planning and customer service, I excel in optimizing risk management and improving sales reporting processes. My mentorship and innovative promotional strategies have significantly boosted revenue and operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Relationship Officer
UCB Stock Brokerage Limited
06.2022 - 07.2024
- Assisted clients in diversifying their portfolios, mitigating risk exposure while maximizing return potential.
- Streamlined workflow processes to increase productivity and minimize time spent on administrative tasks.
- Optimized risk management for clients through thorough due diligence and researching investment opportunities.
- Mentored junior traders, sharing expertise and offering valuable insights into industry best practices.
Assistant Floor Manager
Globe Supershop
01.2020 - 10.2021
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted floor manager in developing promotional strategies that increased overall revenue generation.
- Maximized staff efficiency by conducting regular performance evaluations, identifying areas for improvement, and providing constructive feedback.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
Customer Service Attendant
Daily Shopping
02.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members to improve overall customer service standards within the company.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Generated repeat business through exceptional interpersonal skills and personalized attention to each customer''s needs.
Education
Master - Business Analytics
Edith Cowan University
Perth, WA06.2026
BBA - Finance & Bangking
International University of Business Agri. & Tech.
Dhaka, Bangladesh12.2018
Skills
- Customer Focus
- Customer Service
- Work Coordination
- Sales Reporting
- Complaint Handling
- Strategic Planning
- Report Preparation
Languages
English
Full Professional
Hindi
Professional Working
Travelling
My extensive travels in Bangladesh and India have honed my adaptability skills. I've had to adjust to different climates, transportation systems, and accommodations, which has equipped me with the ability to thrive in dynamic environments.
Timeline
Senior Relationship Officer
UCB Stock Brokerage Limited
06.2022 - 07.2024
Assistant Floor Manager
Globe Supershop
01.2020 - 10.2021
Customer Service Attendant
Daily Shopping
02.2018 - 12.2019
Master - Business Analytics
Edith Cowan University
BBA - Finance & Bangking
International University of Business Agri. & Tech.
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