Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheilah Suleiman

Austral,NSW

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

6
6
years of professional experience

Work History

Disability Support Worker

Freedom Care Group
01.2022 - Current
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided patient and family education on available resources and self-care strategies.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Developed individual treatment plans and provided counseling to patients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Assessed risk factors of patients and made referrals for further services.
  • Adhered to company requirements for patient interactions and care standards.

Waitress

Philos Cafe
07.2019 - 01.2022
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Pazar Food Collective
11.2017 - 07.2019
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Kitchen Hand

Lentil As Anything
06.2017 - 08.2017
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed food safety practices and sanitation guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Education

Statement Of Attainment In Individual Support - Individual Support

Set 2 Learn
Mount Druitt, NSW
06.2022

Skills

  • Supporting Daily Living Needs
  • Medication Schedules
  • Conflict Resolution
  • Creative Thinking
  • Client Requirements
  • Housekeeping Skills

Timeline

Disability Support Worker

Freedom Care Group
01.2022 - Current

Waitress

Philos Cafe
07.2019 - 01.2022

Waitress

Pazar Food Collective
11.2017 - 07.2019

Kitchen Hand

Lentil As Anything
06.2017 - 08.2017

Statement Of Attainment In Individual Support - Individual Support

Set 2 Learn

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Sheilah Suleiman