SHEILA MAY MERCADO
Support Worker
Mc Crae Street Dandenong,Victoria
Summary
Offering excellent interpersonal skills and genuine passion for helping others in customer-centric environment. Brings ability to quickly grasp new concepts and technologies, ensuring seamless customer interactions and satisfaction. Ready to use and develop communication and problem-solving skills as customer service officer role. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Support Worker
Lawson Care Services
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Officer
Lawson College Australia
02.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Certificate III in Early Childhood Education & Car
Lawson College Austtralia
10.2024
Diploma of Leadership And Management
Lawson College Australia
53-59 Walker Street Dandenong Victoria06.2023
Diploma of Early Childhood Education And Care
Lawson College Australia
53-59 Walker Street Dandenong VIC 10.2024 - Current
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
Housekeeping tasks
Health and safety awareness
Cleaning and sanitizing
Accomplishments
DoFoodSafely- Certificate
Protecting Children- Mandatory Reporting and Obligation for Non- Government School- Certificate
Infection Prevention and Control- Certificate
Languages
English
Professional Working
Certification
Quality , Safety and You
Work Preference
Important To Me
Work-life balanceFlexible work hoursPersonal development programsPaid sick leaveTimeline
Diploma of Early Childhood Education And Care
Lawson College Australia
10.2024 - Current
Support Worker
Lawson Care Services
10.2024 - Current
Customer Service Officer
Lawson College Australia
02.2022 - Current
Certificate III in Early Childhood Education & Car
Lawson College Austtralia
Diploma of Leadership And Management
Lawson College Australia
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