Shekinah Fiaalii
56 Mcgahey Street Rothwell
Summary
I am a hard-working and aspirational young adult seeking employment. I am wishing to gain an experience first-hand in the job industry and further develop my skills and knowledge upon the workplace. My main goal is to learn and develop my current skill set within a fast-paced environment that encourages on the go thinking and more so team leaderships skills that will allow me to become the best team member possible.
Overview
3
3
years of professional experience
Work History
Call Center Operator
TSA
02.2024 - Current
- Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
- Assisted in looking over the team as a SME known as a second in charge leader when team leader is needing assistance/away from work
- Met customer call guidelines for the consumer billing department for telstra
Waitress
Ariala Restaurant
05.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and drink orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier
Morgans Seafood and Takeaway
11.2021 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed such as packing the orders or filling trays for food to be cooked.
Education
High School Diploma -
Deception Bay State High School
Deception Bay, QLD11-2023
Skills
- Customer service
- Problem-solving skills
- service prioritisation
- performance improvement
Timeline
Call Center Operator
TSA
02.2024 - Current
Waitress
Ariala Restaurant
05.2022 - 01.2024
Cashier
Morgans Seafood and Takeaway
11.2021 - 05.2022
High School Diploma -
Deception Bay State High School
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