SHELBY CHARLES
Lavington,NSW
Summary
I am a motivated and self-driven individual who works well both independently and in a team environment. I work well in a fast paced environment and keep cool under pressure during busy shifts. I have great interpersonal and communication skills and I pride myself on my ability to pick new tasks up quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Cafè Y
08.2023 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
BACK AREA CREW MEMBER
SYLVANIA MCDONALDS
04.2020 - 04.2021
- Maintained and sanitized service stations, prep areas and countertops
- Prepared food and beverages
- Removed and controlled rubbish and waste
- Provided active support to cooks
- Performed shift side work as necessary to maintain kitchen output during peak service time
- Maintained and tracked food, cooler and freezer temperatures
- Followed safe food handling and WHS procedures
- Unloaded and stocked kitchen supplies
Education
Completed year 7 to year 11 -
SYLVANIA HIGH SCHOOL
SylvaniaSkills
- Punctual
- Hygiene and sanitization
- Active listening
- Fast learner
- Good communication
- Problem solving
- Critical thinking
- Organization
Volunteer Experience
- Homework Club, 01/01/17, 01/01/24 Assisting grades 3-6 in homework after school., Assisting with homework and assessments.
- Gwayley Bay Football Association
- Canteen Jr Supervisor - keeping track on the canteen.
- Jr Treasurer - Organise fund-raisers
References
Available upon request.
Availability
Monday's
9am-6pm
Tuesday's
6pm-11pm
Wednesday's
Unavailable
Thursday's
9am-6pm
Friday's
7am-3pm
Saturday
7am-12pm
Sunday
7am-12pm
Certification
• Certificate iii in Aboriginal & Torres Strait Islander Cultural Arts
Eroa TAFE
• Certificate iii in hospitality
Quality Collage
Timeline
Front of House Employee
Cafè Y
08.2023 - 04.2024
BACK AREA CREW MEMBER
SYLVANIA MCDONALDS
04.2020 - 04.2021
Completed year 7 to year 11 -
SYLVANIA HIGH SCHOOL