Summary
Overview
Work History
Education
Skills
References
Timeline
OperationsManager

Shelby Long

Darwin,NT

Summary

Experienced Manager focused on successful team building, profitability, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing team and improving stakeholder relationships.

Overview

6
6
years of professional experience

Work History

Operations Manager

The Milestone Group
Darwin, NT
01.2022 - Current
  • Managed 200 team members across 7 venues, resulting in approximate 30% increase in annual revenue.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assisted in recruiting, hiring and training of team members.
  • Developed systems and procedures to improve operational quality and team efficiency
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings and staff retention.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Introduced technology to track and analyze profitability and key metrics to improve overall profitability.

Cafe Manager

Eva's Cafe, The Milestone Group
Darwin, NT
10.2019 - 01.2022
  • Grew café sales 20% over 15 months during COVID crisis by effectively managing costs, minimizing waste, and ensuring appropriate GP on menu items.
  • Completed application for venue Liquor License.
  • Trained café employees to consistently exceed customers' expectations and provide superior service.
  • Completed payroll, till reconciliation and ordering.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Worked closely with chef to lower COGs with efficient, cohesive, and delicious menu.

Duty Manager

The Deck Bar, The Milestone Group
Darwin , NT
07.2018 - 10.2019
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Assisted Venue Manager with daily operation of bar, kitchen, and gaming room.
  • Effectively supervised staff of 15 by implementing company policies, protocols, work rules and disciplinary action.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created cost-effective drink menus reflecting current industry trends.
  • Completed weekly stock ordering following venue budget.

Duty Manager

Globies Sports Bar
Darwin, NT
04.2017 - 07.2019
  • Ensured excellent customer service and established rapport with regular customers.
  • Trained employees in essential job functions, including bar service and gaming procedures.
  • Attended to gaming machine faults and ensured compliance with local gaming laws.
  • Closed out cash register and prepared cashier report at close of business.
  • Decreased waste, following strict recipes and drink measurement protocol.

Education

Diploma - Business

International House Business College
Darwin, NT
05.2019

Skills

  • KPI & Budget Management
  • Excellent Organizational Skills
  • P&L Administration
  • Business Growth Initiatives
  • Project Development
  • POS Terminal Operations
  • Staff & Inventory Management
  • Business Grant & Tender Writing
  • Experience with MYOB and Xero
  • Proficient with MS Office, Teams, Google Sheets & Zoom

References

Professional references available upon request.

Timeline

Operations Manager

The Milestone Group
01.2022 - Current

Cafe Manager

Eva's Cafe, The Milestone Group
10.2019 - 01.2022

Duty Manager

The Deck Bar, The Milestone Group
07.2018 - 10.2019

Duty Manager

Globies Sports Bar
04.2017 - 07.2019

Diploma - Business

International House Business College

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Shelby Long