Tracey Sharp
Summary
Customer experience-oriented duty manager skilled at inventory management, training and team leadership. Reliable and dedicated team player ready to apply years of retail experience to a challenging new role with room for growth, advancement and learning.
Overview
20
20
years of professional experience
Work History
Duty Manager (Casual)
St Vincent de Paul Society
Kilsyth, Victoria
11.2024 - Current
- Supervised daily store operations, leading staff and volunteers to ensure smooth workflow and high morale.
- Deliver high levels of customer service in a busy retail environment.
- Ensure workplace safety and efficient store operations during shifts.
- Handled cash, managed opening and closing procedures, and maintained store presentation to enhance customer experience.
- Support stock processing, merchandising, and inventory organisation.
- Resolved conflicts and addressed customer enquiries professionally to maintain positive customer relations.
Store Manager / Casual Team Member
Sussan
Melbourne, Victoria
05.2011 - 10.2018
- Led teams of over 15 staff across 6 stores, enhancing team cohesion and performance.
- Oversaw KPIs, budgets, and sales targets to align team efforts with business objectives.
- Managed rostering, administration duties, and wage budgets.
- Oversaw stock management, inventory control, and stocktakes.
- Ensured visual merchandising standards and store presentation met brand guidelines, improving customer engagement.
- Trained and developed staff members to improve performance.
Store Manager
Cotton On
Melbourne, Victoria
03.2008 - 05.2011
- Managed teams of over 12 staff across multiple store locations.
- Managed KPIs and wage costs to align with sales targets and improve overall store profitability.
- Coordinated rostering and staff performance to optimize scheduling and operational efficiency.
- Oversaw stock control, inventory management, and stocktakes.
- Maintained visual merchandising and store presentation to enhance customer experience and drive sales.
Regional Manager
Senrera Pty Ltd
Melbourne, Victoria
01.2007 - 02.2008
- Managed five stores and led their teams to achieve operational goals.
- Facilitated a successful new store opening to enhance market presence and customer access.
- Coordinated staff rostering, recruitment, and training to maintain adequate staffing levels and enhance team capabilities
- Coordinated new store opening
- Assisted with warehouse stock control, order fulfilment and weekly warehouse stocktake
- Assisted with implementation and training of a new POS system.
Education
Pre-Vocational Hair and Beauty - VET-SACE Hair and Beauty
South East Institute of TAFE
Mt GambierTourism, Hospitality and Recreation Course -
Millicent High School TAFE Division
Year 8 - 11 -
Millicent High School
Skills
- Retail Management
- Store Operations
- Inventory management
- KPI & Budget Management
- Cash Handling
- Visual Merchandising
- Talent acquisition
- Rostering & Administration
- Team Leadership
- Staff development
- Customer Service focus
- Conflict Resolution
- Workplace Health & Safety
- Attention to detail
Timeline
Duty Manager (Casual)
St Vincent de Paul Society
11.2024 - Current
Store Manager / Casual Team Member
Sussan
05.2011 - 10.2018
Store Manager
Cotton On
03.2008 - 05.2011
Regional Manager
Senrera Pty Ltd
01.2007 - 02.2008
Pre-Vocational Hair and Beauty - VET-SACE Hair and Beauty
South East Institute of TAFE
Tourism, Hospitality and Recreation Course -
Millicent High School TAFE Division
Year 8 - 11 -
Millicent High School