Shelby Roach

• My duties greatly range at Office National, Kununurra. My main role is at the front counter, serving customers, answering emails, phones, packing away stock, answering any customer inquiries, and providing printing services. I am also the receiving officer, managing the process of receiving goods and materials within the store. I am responsible for ensuring that incoming shipments are accurately identified, all quantities match with the system, and orders are checked against invoices to ensure accuracy before releasing them to the shop floor.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Developed key customer relationships to increase sales and deliver the best customer service I can.
• Handled daily opening and closing duties according to established procedures.
• Became well-versed in the system to accurately charge customers, take payments, and occasionally process refunds.

D&M Scrap Metal is a metal recycling company. My main role was counting and sorting the aluminum cans and glass bottles for the 10¢ scheme. I also helped with collecting and weighing other general scrap, copper, brass, etc. Occasionally, I was asked to assist in the office, where I filed away paperwork, processed payments, and answered phone inquiries.

• Reported any malfunctions or irregularities in equipment performance to management immediately.
• Monitored machines during operation to ensure proper functioning and safety of personnel.
• Conducted data entry tasks with a high level of accuracy and efficiency.

At Beechworth Honey, I worked within a small team on a product line. The products and teams I worked with varied daily, meaning I had to be flexible, work well with others, and closely inspect all final products for any flaws.

• Prepared for work to be completed by looking at instructions, diagrams, and part lists to ensure all products were made to a high standard.
• Communicated with team members regarding tasks assigned during shift.
• Followed safety protocols while operating machines and equipment.

At Indigo North Health, I was part of the evening catering staff, while occasionally filling in for the day staff. My primary duties were packing away food deliveries, preparing for the morning staff, helping with preparing dinner for 40 residents, serving dinner, and making all residents a drink to their order, which I needed to know off by heart. After dinner service, I helped wash all the dishes, discarded rubbish, and packed away the crockery, ready for the next day.

• Worked closely with clinical staff to support special diet plans and correct food delivery.
• I tried to help improve patients' outlook and daily living through compassionate care.
• Adhered to strict policies and procedures to ensure the safety of all residents.

Worked mainly on the shop floor maintaining stock and the apperance of the store.

Occasionally, I was asked to fill in for the front-counter staff.

In both positions, I ensured that great customer service was provided, all complaints and needs were dealt with promptly, and all company policies were adhered to.

• Used a POS system to process cash or credit payments.
• Prepared promotional materials for display in-store.
• Ensured products were up to date with new pricing, stock levels, and shelf labels.