Sheldon Young
Kelmscott,WA
Summary
At Service Stream Communications, I spearheaded a team of up to 35 technicians, significantly enhancing customer satisfaction by implementing innovative service solutions and maintaining strict adherence to industry standards. My expertise in managing service operations and exceptional communication skills established robust client relationships and supported company expansion.
Overview
10
10
years of professional experience
Work History
Field Service Supervisor
Service Stream Communications
04.2015 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Facilitated communication between office personnel, subcontractors, and customers.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Led team of up to 35 technicians in field activities.
- Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
- Supervised team of installers to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Education
High School Diploma -
Trade Cert
Brisbane, QLD12-1986
Skills
- Safety meetings
- Customer Service Management
- Scheduling jobs
- Managing service operations
- Staff Management
- Work Order Management
- Tool and equipment maintenance
- Managing projects
- Team direction
- Technical Support
- Workforce Management
- Field Operations
- Installation coordination
- Problem-Solving
- Risk Assessment
Timeline
Field Service Supervisor
Service Stream Communications
04.2015 - Current
High School Diploma -
Trade Cert
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