Shelley McNamara
East Branxton,NSW
Summary
Dynamic Cleaning Supervisor with a proven track record at BGIS, excelling in health and safety protocols and client relations. Enhanced cleanliness standards through innovative training and effective inventory management, achieving exceptional service delivery. Recognized for fostering teamwork and implementing safety guidelines, resulting in a safer and more productive work environment.
Experienced with team leadership, operational oversight, and quality control in cleaning environments. Utilizes effective communication and organizational skills to maintain cleanliness standards. Track record of implementing efficient cleaning processes and fostering cooperative team culture.
Overview
20
20
years of professional experience
Work History
Cleaning Supervisor
BGIS
02.2024 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
Cleaning Supervisor
NRG Indigenous
10.2019 - 01.2024
Cleaning Supervisor
NRG Cleaners
11.2017 - 09.2019
Cleaning Supervisor
CMC Indigenous
11.2015 - 09.2017
Cleaning Supervisor
Broadlex Services
11.2014 - 11.2015
Leading Hand - Cleaning Supervisor
Serco Sodexho
02.2007 - 11.2014
Cleaner
Spotless
04.2005 - 01.2007
Skills
- Health and safety
- Chemical handling
- Client relations
- Scheduling and planning
- Supply coordination
- Workload prioritization
- Task delegation
- Quality assurance
- Budgeting and cost control
- Ordering cleaning supplies
- Customer service
- Staff training and development
Timeline
Cleaning Supervisor
BGIS
02.2024 - Current
Cleaning Supervisor
NRG Indigenous
10.2019 - 01.2024
Cleaning Supervisor
NRG Cleaners
11.2017 - 09.2019
Cleaning Supervisor
CMC Indigenous
11.2015 - 09.2017
Cleaning Supervisor
Broadlex Services
11.2014 - 11.2015
Leading Hand - Cleaning Supervisor
Serco Sodexho
02.2007 - 11.2014
Cleaner
Spotless
04.2005 - 01.2007
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