Shelley Windsor
Capel Sound,VIC
Summary
Dedicated professional with extensive experience in office administration and client relationship management. Skilled in training facilitation and budget tracking, contributing to improved operational efficiency and enhanced client satisfaction.
Overview
18
18
years of professional experience
Work History
Administration Manager
Port Phillip Automotive Pty Ltd
Capel Sound, Vic
12.2022 - 12.2025
- Managed daily office operations and ensured efficient workflow.
- Facilitated training sessions for new hires on office protocols and software usage.
- Maintained inventory of office supplies and coordinated procurement with vendors as needed.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Monitored department budgets by tracking expenses against allocated funds.
Care Manager
Home Instead / Dovida Frankston & Mornington
Frankston, Victoria
10.2021 - 10.2022
- Coordinated care plans for clients with diverse needs and preferences.
- Developed strong relationships with clients and their families to enhance support.
- Monitored client progress and adjusted care strategies as necessary.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Educated clients on available services and resources in the community.
- Assisted in training new staff on care protocols and procedures.
- Advocated for clients' needs during family meetings and consultations.
- Maintained accurate documentation of client interactions and care plans.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Ensured that all documentation is completed accurately according to state regulations.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
Nurse
Peninsula Health
Rosebud, Victoria
02.2008 - 10.2021
- Provided compassionate patient care in various clinical settings.
- Collaborated with multidisciplinary teams for effective treatment planning.
- Administered medications and monitored patient responses.
- Educated patients and families on health management and wellness strategies.
- Conducted assessments to identify patient needs and concerns.
- Maintained accurate medical records and documentation standards.
- Assisted in training new nursing staff on hospital protocols.
- Implemented infection control protocols to ensure patient safety.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Administered medications and treatments in accordance with physician orders.
- Used sterile techniques to prepare patients for procedures.
Education
Some College (No Degree) - Enrolled Nursing Diploma
Health Train Pty Ltd
Cheltenham, VICSome College (No Degree) - Administer and monitor intravenous medication
Mayfield Education
Hawthorn, VICSome College (No Degree) - Contributing to the Complex Nursing Care
Mayfield Education
Hawthorn, VICSome College (No Degree) - Family and Community Services and Case Management
Holmesglen Institute of TAFE
Melbourne, Victoria, VICSkills
- Office administration
- Payroll administration
- Document management
- Procurement coordination
- Training facilitation
- Client relationship management
- Budget tracking
- Problem solving
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Administration Manager
Port Phillip Automotive Pty Ltd
12.2022 - 12.2025
Care Manager
Home Instead / Dovida Frankston & Mornington
10.2021 - 10.2022
Nurse
Peninsula Health
02.2008 - 10.2021
Some College (No Degree) - Enrolled Nursing Diploma
Health Train Pty Ltd
Some College (No Degree) - Administer and monitor intravenous medication
Mayfield Education
Some College (No Degree) - Contributing to the Complex Nursing Care
Mayfield Education
Some College (No Degree) - Family and Community Services and Case Management
Holmesglen Institute of TAFE